Lawren Wells
Springfield,VA
Summary
Dynamic professional with a proven track record in customer service and hospitality, notably at Gaylord National Resort & Convention Center. Skilled in Microsoft Office and communication, I excel in creating positive guest experiences. Demonstrated ability to enhance customer satisfaction, underpinned by a strong foundation in both technical and interpersonal skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Cashier
Trader Joe's
Alexandria, VA
01.2020 - 09.2024
Remote Customer Service Representative
Apac
Tucson, AZ
03.2015 - 12.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Housekeeping Room Attendant
Gaylord National Resort & Convention Center
Springfield, VA
01.2010 - 03.2014
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
Education
High school diploma -
Potomac
Oxon Hill, MD06-2004
Skills
- Driving
- Delivery Driver Experience
- Customer Service
- Warehouse Experience
- Load & Unload
- Cash register
- Merchandising
- Telemarketing
- Order fulfillment
- Retail sales
- Sales
- Heavy lifting
- Cash handling
- Pricing
- Hotel experience
- Hospitality
- Typing
- SharePoint
- POS
- CRM software
- Phone etiquette
- Computer skills
- Bilingual
- Data entry
- Communication skills
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Cold calling
- Guest services
- Organizational skills
- Customer support
- Grocery store
- Google Docs
- Microsoft Outlook
Certification
Driver's License
Timeline
Cashier
Trader Joe's
01.2020 - 09.2024
Remote Customer Service Representative
Apac
03.2015 - 12.2019
Housekeeping Room Attendant
Gaylord National Resort & Convention Center
01.2010 - 03.2014
High school diploma -
Potomac
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