Latasha Ross
Colorado Springs,CO
Summary
Committed and hardworking, with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Friendly and reliable, offering unmatched customer service and workplace focus. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cashier
Family Dollar
07.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Roundup Fellowship
Direct Support Professional
11.2023 - 05.2024
- Served as a primary point of contact for prospective applicants, addressing inquiries and providing guidance throughout the application process.
- Coordinated with faculty members to ensure timely and accurate submission of required documents for fellowship applications.
- Implemented regular evaluation protocols to assess program outcomes and make data-driven decisions on future strategies for improvement.
- Collaborated with academic departments to identify potential fellowship opportunities tailored to specific fields of study, boosting student interest and participation in relevant programs.
- Devised programs to promote diversity and inclusion among staff, faculty and students.
- Coordinated and supervised academic advising activities.
- Facilitated networking events between current fellows, alumni, faculty members, fostering professional relationships that could lead to future collaborations or opportunities.
Assistant Store Manager
Family Dollar
10.2021 - 10.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Warehouse Associate
WishingUWell
08.2020 - 02.2021
- Package items for processing and delivery
Amazon Warehouse Associate
Amazon.com
04.2020 - 08.2020
- Sort packages for delivery
Cashier
AAFES
02.2017 - 09.2019
- Provide customers with friendly service
Transportation Specialist
Medic Transportation
02.2016 - 12.2016
- Provided transportation to various facilities
Production Worker
Continental Mills
09.2015 - 02.2016
- Sorted production for distribution
Transporter
Dorchester Senior INC
02.2015 - 08.2015
- Transported clients to and from facility for activities
Wheelchaired Transportation Driver
There U Go, LLC
10.2013 - 12.2014
- Took various non-emergency clients to appointments
Education
High School Diploma -
Summerville Adult Learning Center
Summerville, SCNone -
Millennium Christian Academy
Orangeburg, SCBachelor of Science - Criminal Justice
Colorado Technical University
Colorado Springs, CO08.2022
Skills
- Adult Education
- Food Service
- Caregiving
- Senior Care
- Home Care
- Food Preparation
- Law Enforcement
- Cleaning Experience
- Meal Preparation
- Cashiering
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Medication Administration
- Laundry
- Cooking
- Customer Service
- Warehouse Experience
- Computer literacy
- Data Analysis
- Dementia Care
- Developmental Disabilities Experience
- Driving
- English
- Cash handling
- Restaurant experience
- Sales
- Shuttle driving
- Bus driving
- Alzheimer's Care
- Order Picking
- Hospital Experience
- Shipping & Receiving
- School Bus Driving
- Vital Signs
- Van driver
- First aid
- Commercial driving
Certification
- First Aid Certification
- CPR Certification
Assessments
- Work Style: Conscientiousness, 04/01/19, Familiar, Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
- Work Style: Reliability, 10/01/19, Completed, Tendency to be dependable and come to work
- Analyzing Data, 01/01/20, Completed, Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data.
Timeline
Cashier
Family Dollar
07.2024 - Current
Roundup Fellowship
Direct Support Professional
11.2023 - 05.2024
Assistant Store Manager
Family Dollar
10.2021 - 10.2023
Warehouse Associate
WishingUWell
08.2020 - 02.2021
Amazon Warehouse Associate
Amazon.com
04.2020 - 08.2020
Cashier
AAFES
02.2017 - 09.2019
Transportation Specialist
Medic Transportation
02.2016 - 12.2016
Production Worker
Continental Mills
09.2015 - 02.2016
Transporter
Dorchester Senior INC
02.2015 - 08.2015
Wheelchaired Transportation Driver
There U Go, LLC
10.2013 - 12.2014
High School Diploma -
Summerville Adult Learning Center
None -
Millennium Christian Academy
Bachelor of Science - Criminal Justice
Colorado Technical University
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