Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lawrence Anderson Jr.

Willingboro,NJ

Summary

Hardworking professional with background of exceeding company goals while using consistent and organized business practices. Skilled in working under pressure and adapting to new situations and challenges to enhance the company brand, and grow professionally. Offers a strong background in customer and business relations.

Overview

7
7
years of professional experience

Work History

Concierge Agent/Customer Success Specialist

Vision Solar
09.2021 - Current
  • Maintained energy and enthusiasm while fulfilling daily tasks in fast-paced environment.
  • Served as project manager to numerous customers, carrying projects to completion.
  • Worked closely with company executives to ensure escalated customer issues were resolved quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Effectively oversaw all major business review, complaint, and social media platforms. (Better Business Bureau, State Attorney General, Google Review, Trustpilot, Facebook etc.)

Sales Counselor

Esporta Fitness
04.2021 - 09.2021
    • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
    • Retained excellent client satisfaction through proper service delivery.
    • Handled most customer service related issues

Detailer

Miller Ford
04.2017 - 08.2019
  • Washed cars and trucks daily for auto dealership.
  • Maintained car detailing equipment and supplies in optimal condition for daily tasks.
  • Interacted face-to-face with customers to understand vehicle detailing needs and deliver quality satisfaction.

Education

Albright College
Reading, PA

High School Diploma -

BCIT Westampton High School
Westampton, NJ
06.2017

Skills

    • Data Entry
    • Excell/Google Sheets
    • Project Management
    • Critical Thinking
    • Communication
      • Leadership
      • Problem Solving
      • Conflict resolution
      • Social Media Networking
      • Telephone etiquette

Accomplishments

    Assisted in creating innovative engagement processes that allowed the business to receive its lowest number of incoming and unresolved complaints up to date.

Timeline

Concierge Agent/Customer Success Specialist

Vision Solar
09.2021 - Current

Sales Counselor

Esporta Fitness
04.2021 - 09.2021

Detailer

Miller Ford
04.2017 - 08.2019

Albright College

High School Diploma -

BCIT Westampton High School

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Lawrence Anderson Jr.