Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
7
7
years of professional experience
Work History
Back End Collections
Santander Consumer USA
04.2022 - 05.2024
Contributed to team goals by consistently achieving individual targets for successful collections and account resolutions.
Mitigated potential losses by promptly escalating unresponsive or problematic accounts to management for further action.
Ensured timely collections by consistently meeting deadlines and maintaining strong communication with debtors.
Utilized advanced negotiation skills when dealing with challenging debtors, maximizing the likelihood of successful outcomes.
Credit Care Collections
Zwicker &
04.2021 - 04.2022
Front End Collections Specialist
Ditech Financial
01.2017 - 02.2021
Increased cash flow by effectively prioritizing collection efforts based on account status and risk factors.