Lawrence Collins
Kenosha,United States
Summary
Experienced with managing high-volume customer interactions, and resolving complex issues. I have a proven track record of excellent communication, cross-functional team collaboration, and staff management.
Overview
18
18
years of professional experience
Work History
Account Manager
Fresh Hands Cleaning
Chicago, United States
10.2014 - 02.2026
- Managed 6 accounts, ensuring client satisfaction and retention.
- Negotiated contracts.
- Supervised a team of 14 employees, fostering collaboration and accountability.
- Maintained inventory count accuracy and item records for all supplies, machines, and tools by performing physical inventory counts using Excel/Quickbooks in the warehouse.
- Coordinated shipments and deliveries to maintain efficient stockroom operations.
- Computer-based data entry and record maintenance to update item location, availability, quantity, and other inventory related information.
- Conducted cycle counts in order to maintain accurate inventory records.
- Tracked shipment status using online tools, systems such as FedEx, UPS tracking software.
- Ensured that all safety protocols were followed in the stockroom.
- Coordinated schedules for cleaning teams across multiple locations, optimizing resource allocation.
Senior Resolution Specialist (Contractor)
Cardinal Health
Waukegan, United States
05.2014 - 10.2014
- Collaborated with cross-functional teams to streamline resolution processes, improving response times and customer satisfaction.
- Analyzed complex issues, identified root causes, and developed targeted solutions to enhance resolution effectiveness.
- Addressed and resolved customer order issues to enhance satisfaction.
- Enhanced team productivity by leading process improvement initiatives.
- Managed data across multiple platforms, ensuring accuracy and accessibility to support informed decision-making.
Human Resources Associate
Abbott Laboratories
North Chicago, United States
09.2010 - 06.2013
- Managed employee onboarding processes and documentation for new hires.
- Coordinated employee benefits administration and resolved inquiries to enhance employee understanding.
- Reviewed and updated employee files to maintain data accuracy and compliance.
- Assisted managers with Compensation Analysis, Performance Mgmt., and Employee Relations related issues.
Benefits Specialist
Aon/Hewitt Associates
Lincolnshire, United States
08.2008 - 03.2010
- Coordinated employee benefits programs and managed enrollment processes to enhance employee understanding and participation.
- Assisted clients with inquiries regarding health, retirement, and wellness benefits, providing timely and accurate information.
- Managed data across multiple systems, ensuring accurate and organized employee records.
- Managed case files for clients, ensuring documentation was complete and organized for efficient processing.
Education
Bachelor's - Business Administration and Management
Shaw University
Raleigh, NC12-2004
Skills
- Account management
- Client onboarding
- Contract negotiation
- Cross-functional collaboration
- Staff management
- Customer Service
- Problem solving
- Multitask management
- Communication skills
Timeline
Account Manager
Fresh Hands Cleaning
10.2014 - 02.2026
Senior Resolution Specialist (Contractor)
Cardinal Health
05.2014 - 10.2014
Human Resources Associate
Abbott Laboratories
09.2010 - 06.2013
Benefits Specialist
Aon/Hewitt Associates
08.2008 - 03.2010
Bachelor's - Business Administration and Management
Shaw University