Lawrence Crampsey
Newfields,NH
Summary
Operations manager with expertise in vendor negotiation and customer satisfaction. Proven track record of driving productivity and enhancing collaboration, leading to significant cost savings and improved operational efficiency. Experienced in managing quality systems and fostering strong supplier relationships to optimize vendor pricing and elevate customer satisfaction. Committed to maximizing profits through strategic decision-making and continuous improvement initiatives.
Overview
34
34
years of professional experience
Work History
Owner/President
Imagewise and Medical Document Services
Hampton Falls, NH
06.2004 - 12.2025
- Managed daily operations to ensure customer satisfaction.
- Supervised performance of workers with goals of improving productivity, efficiency, and cost savings.
- Negotiated with vendors to gain optimal pricing on products resulting in a substantial increase in profit margin.
- Established strong relationships with suppliers and customers for better collaboration.
- Implemented ISO Quality Management System to ensure product excellence.
Director of Print Services
Gordon College
Wenham, Massachusetts
06.2002 - 06.2004
- Managed print production schedules to ensure timely service delivery.
- Oversaw daily operations of in-plant printing operations.
- Coordinated with departments to fulfill print requests and specifications.
- Developed workflows to enhance efficiency in printing processes.
- Collaborated with vendors for sourcing supplies and materials needed.
- Oversaw staff performance to ensure efficiency of operations.
- Resolved customer complaints quickly and efficiently while maintaining positive relationships with clients.
- Evaluated customer needs to determine appropriate printing solutions.
Customer Service/Estimator
The Yankee Printer
Hampton Falls, New Hampshire
05.1992 - 06.2002
- Analyzed project specifications to prepare accurate cost estimates and proposals.
- Collaborated with clients to understand project requirements and scope.
- Evaluated vendor quotes to ensure competitive pricing and quality materials.
- Assisted customers with inquiries and provided accurate product information.
- Resolved customer complaints effectively through active listening and problem-solving.
- Managed customer accounts using Epace Software for efficient service delivery.
- Collaborated with team members to improve service quality and customer satisfaction.
Education
Bachelor of Arts - Business Administration
Eastern Nazarene College
Quincy, MA05-1992
Skills
- Vendor negotiation
- Staff hiring
- Business administration
- Cost estimation
- Print production
- Customer satisfaction
- Operations management
- Performance supervision
- Problem solving
- Conflict resolution
- Effective communication
- Customer relations
- Business management
- Quality management systems
Affiliations
Volunteer Sr High Youth Group Leader HFFBC 1992 to 2017
References
References available upon request.
Timeline
Owner/President
Imagewise and Medical Document Services
06.2004 - 12.2025
Director of Print Services
Gordon College
06.2002 - 06.2004
Customer Service/Estimator
The Yankee Printer
05.1992 - 06.2002
Bachelor of Arts - Business Administration
Eastern Nazarene College