Highly knowledgeable and detail-oriented leader with 18 years’ experience in property and casualty claims. Hardworking and reliable manager with strong ability in workflow and productivity. Offering excellent communication and interpersonal skills. Organized, proactive, and punctual with team-oriented mentality.
Work History
Triage Claims Specialist
4 Years 6 Months
Citizens Insurance | 02.2022 - Current
Conduct comprehensive reviews of complex insurance claims from First Notice of Loss through litigation to assess liability, damages, defensibility, and overall exposure. Analyze case strengths, weaknesses, and evidentiary gaps to determine whether matters should be defended, further developed through discovery, or resolved through settlement. Prepare detailed case analysis reports and strategic recommendations for litigation adjusters and defense counsel to guide effective and cost-efficient resolution.
Independent Adjuster
5 Years 1 Month
Ryze Claims Solutions | 07.2021 - Current
Licensed Insurance Adjuster - Residential, Total Losses, Fire, Hail, Wind, Sewer Water Back-up, Burst pipe, Lightning, Re-inspections, Claims Involving Public Adjuster/Attorney's, Condos and Renter's Policies. Compiled comprehensive reports to evaluate and determine claim coverage for clients, ensuring accurate assessments and timely resolutions. Developed detailed estimates with Xactimate to support claim evaluations and facilitate effective communication with policyholders.
Commercial & Residential Estimator/Appraiser
3 Years 5 Months
Coastal Insurance Analysis | 01.2018 - 06.2021
Licensed Adjuster Adjusting Commercial Hurricane claims in Puerto Rico for Hurricane Maria writing detailed and comprehensive, multi-million-dollar commercial estimates as well as residential estimates using Xactimate. Estimating Residential, Total Loss Fires, Hail, Wind, Sewer Water Back-up, Burst pipe, and lightning using Xactimate.
Field Unit Manager
1 Year
Olympus Insurance Company | 01.2017 - 01.2018
Licensed Insurance Adjuster managing a staff of 10-20 field adjusters across the state of Florida. Reviewed and approved settlement authority requests within my authority level as well as provided detailed reports and opinions for review of large loss authority requests to upper management. Managed new employee orientation training process for more than 20 employees.
Large Loss Adjuster
1 Year
Olympus Insurance Company | 01.2016 - 01.2017
Licensed Insurance Adjuster conducting thorough investigations through inspecting property damage, evaluating facts and interpreting insurance policy language to make coverage determinations. Negotiated with public adjusters, contractors, and lawyers in the evaluation of claims. Took and reviewed photographs and recorded statements. Ensured accurate and timely benefit payments. Prepared detailed and comprehensive estimates using Xactimate.
Supervisor
2 Years
MP & Associates | 01.2014 - 01.2016
Licensed Insurance Adjuster reviewing field adjusters’ documentation including reports, estimates, and photos. Reviewed and approved detailed report packages prior to carrier submission. Handled new employee orientation and training including inspecting and estimating on both Xactimate and Symbility.
Independent Adjuster
6 Years
MP & Associates | 01.2008 - 01.2014
Licensed Insurance Adjuster - Residential, Total Losses, Fire, Hail, Wind, Sewer Water Back-up, Burst pipe, Lightning, Re-inspections, Claims Involving Public Adjuster/Attorney's, Denials, Subrogation, Condo's and Renter's Policies. Evaluated complex property damage claims by meticulously examining coverage, cause, nature and extent of damage to assess loss value. Prepared comprehensive reports that were used to evaluate and determine claim coverage. Prepared detailed estimates using Xactimate and Symbility.