Tammie Niehaus
Davenport,USA
Summary
Experienced Claims Adjuster and Customer Service Supervisor, with comprehensive QA knowledge in managing insurance claims processes, and leading teams. Skilled in investigating claims, interpreting policies, and resolving disputes efficiently. Notably improved claim resolution times and customer satisfaction rates by implementing streamlined procedures. Bringing strong leadership abilities, customer satisfaction, critical thinking skills, and a commitment to continuous improvement. Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Overview
27
27
years of professional experience
1
1
Certification
Work History
CLAIMS SUPERVISOR
Brush Country Claims
Georgetown, TX
08.2024 - 12.2025
- Interpreted insurance policy language to apply appropriate coverage.
- Conducted secondary evaluations of original investigations documentation and reports to facilitate smooth resolutions.
- Developed relationships with attorneys, experts and vendors to ensure prompt service when necessary.
- Managed caseload effectively, prioritizing urgent or high-value claims for prompt attention.
- Investigated insurance claims, reviewed coverage and liability, prepared reports and recommended payment or denial of claims.
- Resolved claim disputes through mediation and negotiation, minimizing the need for litigation.
- Prepared detailed reports on investigation findings and claim status for internal use.
OFFICE MANAGER for Commercial and Property
Premier Claims- Public Adjuster
Charlotte, NC
08.2023 - 12.2024
- Automated office operations for client correspondence, payment schedules, and data communications.
- Delivered training sessions to enhance employee effectiveness and address weaknesses.
- Reviewed files and records to gather information and respond to requests.
- Implemented company protocols to ensure smooth daily activities.
- Verified contract accuracy before signing on behalf of the company.
- Handled customer inquiries via phone and email professionally.
- Maintained organized filing system for records, correspondence, and documents.
CLAIMS ADJUSTER / CUSTOMER RELATIONS SPECIALIST
OKC Insurance
Haines City, FL
07.2020 - 08.2023
- Evaluated data accuracy and quality within agency management system.
- Followed up with customers to resolve outstanding issues.
- Collaborated with claims department and anti-fraud organizations to expedite claim resolutions.
- Investigated properties to assess damage extent and estimate repair costs.
- Verified client information through thorough analysis of existing evidence.
- Posted payments to accounts while maintaining accurate records.
QA REVIEWER Commercial and Agricultural
One Call Claims
Jacksonville , FL
04.2022 - 07.2023
- Performed quality control reviews of claims files prior to closure.
- Maintained detailed records of all claim activities in a timely manner.
- Reviewed property damage estimates for accuracy and completeness.
- Participated in training sessions related to new policies or procedures.
- Ensured compliance with regulatory requirements relating to claims handling.
- Worked closely with management team to provide updates on progress of reviews being conducted.
- Provided timely information and work output to supervisors and team members.
CUSTOMER SERVICE SUPERVISOR
Field Pros Direct
Peachtree Corners, GA
12.2022 - 02.2023
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Coached employees through day-to-day work and complex problems along with delivering hospitable, professional service while adhering to set service models along with process improvement and problemsolving efforts to create standard procedures and escalation policy for customer support team.
CLAIMS ADJUSTER/ TEAM LEAD CUSTOMER SERVICE
Brush Country Claims
Georgetown, TX
03.2021 - 12.2022
- Reviewed and verified documentation for claims, including inspections, photos, and reports.
- Processed claims while negotiating settlements for CAT, Wind/Hail, and Flood damage.
- Assigned emergency services for insureds during claims processing.
- Diffused disputes with clients by explaining policy coverages.
- Prepared letters and documentation for internal review.
- Communicated critical information regarding claims to enhance customer service.
- Coached new team members on effective service techniques.
- Resolved customer service issues through established company policies.
- Researched relevant laws, regulations, legal decisions and precedents to determine appropriate course of action.
- Analyzed facts of loss including photographs, diagrams and other evidence to identify potential sources of recovery.
ELITE SPECIALIST ACCOUNT MANAGER
Exploria Resorts
Winter Park, FL
02.2014 - 12.2020
- Advised timeshare owners on reservations for flights, cruises, and partnered programs.
- Processed payments for maintenance fees, taxes, and resort fees, ensuring compliance with legal contracts.
- Educated owners through personalized one-on-one computer interactions to enhance understanding of ownership.
- Trained new staff on operational procedures to ensure optimal performance on the floor.
FLOOR MANAGER / PRODUCT SPECIALIST
Camping World
Kissimmee, FL
06.2009 - 07.2014
- Assisted Store Manager with management of over 1 million product pieces.
- Secured deposits while overseeing store openings and closings, including staff scheduling.
- Maintained customer satisfaction rate exceeding 90% through effective service.
- Pioneered a team achieving personal protection package booking rate above 45% companywide.
- Achieved membership services and package bookings with over 53% rating companywide.
- Delivered comprehensive product knowledge and presentations for new customers.
- Secured truck deliveries and executed effective merchandising strategies.
- Ensured accuracy in cash handling and credit card transactions.
INTERNATIONAL/ NATIONAL RESERVATIONS /TEAM LEADER
Walt Disney World and Disneyland Paris
Orlando, FL
02.2006 - 06.2009
- Creating packages and holidays for families and travel agents, nationally and internationally, for Disneyland Paris and Walt Disney World.
- Securing payments and deposits for guests and travel agents.
- Accommodate guests with special needs, including those with medical concerns, for rooms and travel.
- Collaborate with guest relations to resolve complications that arise throughout holidays for guests and travel agents, with a 90% resolution.
- Created packages and vacations that totaled over 2 million dollars in the year 2009.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Championed the adoption of new technologies to improve team productivity.
UNARMED SECURITY OFFICER
Allied Security Service
Jacksonville, FL
02.2002 - 02.2006
- Enforced safety regulations and ensured that employees followed all rules and regulations related to security matters.
- Reviewed incident logs regularly identify any patterns or trends that may require further investigation or action.
- Interacted with law enforcement agencies when necessary to coordinate investigations into criminal activity at the site.
- Enforced rules and regulations in a professional manner while interacting with guests and employees.
- Uphold strict confidentiality regarding sensitive information and security measures.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Patrolled assigned areas to detect suspicious activities and people.
POLICE DISPATCH SUPERVISOR
Clark University
Worcester, MA
03.1999 - 02.2002
- Facilitated interdepartmental collaboration among patrol officers, detectives, and crime scene investigators.
- Accurately documented all communications received via phone or radio transmissions.
- Handled emergency phone calls with composure, obtaining pertinent information efficiently.
- Dispatched police, fire, and EMS units to emergent situations following established procedures.
- Processed assistance requests from law enforcement personnel while adhering to proper protocol.
- Operated law enforcement communication equipment and NCIC database to provide essential information.
- Trained new employees on basic operations of police radio console and CAD system.
Education
Associate of Science - Criminal Investigation
Everest University
Tampa, FLBachelor of Science - Criminal Justice / Investigation
Polk State College
Winter Haven, FLSkills
- All Lines Adjusters License 6/20
- NFIP Adjuster
- FEMA Certified
- QA review Team Lead/Trainer
- Microsoft Office
- Training Junior Team Members
- Customer Service Supervisor
- Xactimate
- Settlement Verification
- Law enforcement collaboration
- Multitasking efficiency
- Conflict Resolution
Certification
- Florida - 6/20 W704309
- NFIP - FCN 0070012595
- FEMA Certified
Timeline
CLAIMS SUPERVISOR
Brush Country Claims
08.2024 - 12.2025
OFFICE MANAGER for Commercial and Property
Premier Claims- Public Adjuster
08.2023 - 12.2024
CUSTOMER SERVICE SUPERVISOR
Field Pros Direct
12.2022 - 02.2023
QA REVIEWER Commercial and Agricultural
One Call Claims
04.2022 - 07.2023
CLAIMS ADJUSTER/ TEAM LEAD CUSTOMER SERVICE
Brush Country Claims
03.2021 - 12.2022
CLAIMS ADJUSTER / CUSTOMER RELATIONS SPECIALIST
OKC Insurance
07.2020 - 08.2023
ELITE SPECIALIST ACCOUNT MANAGER
Exploria Resorts
02.2014 - 12.2020
FLOOR MANAGER / PRODUCT SPECIALIST
Camping World
06.2009 - 07.2014
INTERNATIONAL/ NATIONAL RESERVATIONS /TEAM LEADER
Walt Disney World and Disneyland Paris
02.2006 - 06.2009
UNARMED SECURITY OFFICER
Allied Security Service
02.2002 - 02.2006
POLICE DISPATCH SUPERVISOR
Clark University
03.1999 - 02.2002
Associate of Science - Criminal Investigation
Everest University
Bachelor of Science - Criminal Justice / Investigation
Polk State College
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