Lawrence Ducey
Homosassa Springs,FL
Summary
Dynamic Technical Accounts Manager with a proven track record at D2L Brightspace, excelling in account management and data analysis. Expert in learning management systems, I successfully led project implementations and enhanced customer relationships, driving significant improvements in user engagement and satisfaction. Passionate about leveraging technology to elevate educational experiences. CSAT scores of 97% in 2023 and 100% in 2024.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technical Accounts Manager
D2L Brightspace
08.2022 - Current
Credentialed Graduate School Adjunct Professor
Columbus State University
01.2021 - Current
LMS Administrator
Columbus State University
12.2020 - 08.2022
Senior Instructional Design Coordinator
Pasco Hernando State College
01.2019 - 12.2020
- Managed the implementation of Standard design approaches to 40 Model design course methodologies.
- Organized design meetings with Subject Matter Experts to discuss project objectives and timelines.
Instructional Technologist
St. Petersburg College
05.2015 - 01.2019
- Provided technical support to faculty and staff on multimedia software applications, hardware, and other best practices technologies.
- Planned and coordinated professional development workshops for professors on instructional technology topics.
Education
Doctor of Education - Improving Academic Achievement through building Student Self Efficacy
Specialist in Education - Teacher Leadership for School Improvement
Master of E-Learning - Creating Student Engagement through Technology
Bachelor of Art - Philosophy
B.A.
Skills
- Account management
- Data analysis
- Customer relationship management
- Technical support
- Learning management systems
- Project management
Certification
- Technical Account Manager
- Generative AI for Workplace Productivity
- Data Analytics
- QM Independent APPQMR
- QM Peer Reviewer PRC
- QM Online Facilitator OFC
- QM Rubric Update RU
- QM APPQMR Online Facilitator AOFR
- QM Addressing Accessibility and Usability AAU
Accomplishments
- Three United States Patents on Water Technology and Conservation: No. 5,540,383; No. 6,015,099; No. 6,237,860.
- Lastinger Grant recipient. University of Florida.
- Captain, United States Marine Corps.
- Aztec Club of 1847
- Lifetime Rotarian
- USAPickleball Ambassador and certified International Instructor (PCI)
Websites
- Linkedin www.linkedin.com/in/lawrence-ducey-ed-d-37a077111
- Professional Certificates https://drive.google.com/drive/folders/0B9hQAXfzAnrDLTBRdnA1N1BzVEU?resourcekey=0-zDSZb-pSYo8t9Md56gv_2A&usp=sharing
- Curriculum Vitae https://docs.google.com/document/d/14DyYiDC_QNQh9XowffCEb0UBD8D9b1zK/edit?usp=sharing&ouid=112988975857359710605&rtpof=true&sd=true
Timeline
Technical Accounts Manager
D2L Brightspace
08.2022 - Current
Credentialed Graduate School Adjunct Professor
Columbus State University
01.2021 - Current
LMS Administrator
Columbus State University
12.2020 - 08.2022
Senior Instructional Design Coordinator
Pasco Hernando State College
01.2019 - 12.2020
Instructional Technologist
St. Petersburg College
05.2015 - 01.2019
Doctor of Education - Improving Academic Achievement through building Student Self Efficacy
Specialist in Education - Teacher Leadership for School Improvement
Master of E-Learning - Creating Student Engagement through Technology
Bachelor of Art - Philosophy
B.A.
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