Lawrence Haynes
Washington
Summary
Strategic thinker with a focus on innovative problem-solving and effective project management. Experienced in analyzing market trends and driving collaborative initiatives that have improved team performance and customer satisfaction.
Overview
30
30
years of professional experience
Work History
Commercial Mortgage Brokerage
Urban Portfolio Lending LLC
Washington DC
06.2012 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
President of Sales and Marketing
First community Mortgage LLC
Hyattsville
05.1996 - 09.2012
- Led strategic initiatives to enhance sales performance across multiple channels.
- Developed and implemented marketing strategies to increase brand visibility.
- Managed cross-functional teams to align sales and marketing efforts effectively.
- Analyzed market trends to identify new business opportunities for growth.
- Oversaw customer relationship management systems for improved client engagement.
- Collaborated with executives to set long-term goals and objectives for the company.
- Directed training programs to enhance team skills and product knowledge.
- Established partnerships with key stakeholders to expand market reach.
- Analyzed customer data to identify trends in purchasing behavior.
- Organized trade shows and other events to promote products and services.
- Conducted market research to determine customer needs and preferences.
- Launched promotional campaigns to generate new leads and prospects.
- Collaborated with internal departments on product launches and updates.
- Reviewed customer feedback surveys to improve service delivery processes.
- Analyzed sales performance reports to optimize future performance.
- Maintained up-to-date knowledge of industry developments and best practices.
- Assisted in the development of budgets for marketing activities.
- Developed and implemented strategic plans to increase sales and profitability.
- Recruited, trained, and managed a team of sales professionals.
- Coordinated efforts with external agencies for advertising campaigns.
- Established incentive programs for high-performing sales personnel.
- Established strong relationships with key customers to ensure repeat business.
Education
Associate of Arts - Music Education
Morgan State University
Baltimore, MD05-1979
Some College (No Degree) - Music Composition
Berklee College of Music
Boston, Massachusetts, MASkills
- Market analysis
- Customer relationship management
- Sales strategy development
- Data analysis
- Project management
- Team leadership
- Strategic planning
- Innovative problem solving
- Training and development
- Networking skills
- Dependable and responsible
- Data management
- Organization and time management
- Networking
- Customer relations
Timeline
Commercial Mortgage Brokerage
Urban Portfolio Lending LLC
06.2012 - Current
President of Sales and Marketing
First community Mortgage LLC
05.1996 - 09.2012
Associate of Arts - Music Education
Morgan State University
Some College (No Degree) - Music Composition
Berklee College of Music