Lawrence H. Williams
Sterling,Virginia
Summary
Experienced with data center operations, including server and network infrastructure. Utilizes troubleshooting skills to address and resolve technical issues swiftly. Knowledge of best practices in maintenance and preventative measures ensures high reliability and efficiency.
Professional technician with strong technical skills and focus on data center operations. Adept at troubleshooting hardware and software issues, ensuring optimal system performance and uptime. Highly reliable team player with strong emphasis on collaboration and adaptability to changing needs. Valued for problem-solving abilities, effective communication, and consistent delivery of results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Center Technician Training and Internship
ADCS
03.2023 - Current
- Server Troubleshooting and Issue Resolution: Gained and applied knowledge in troubleshooting and resolving issues on HP, Dell, and Supermicro servers
- Consistently met Service Level Agreements (SLAs) and significantly reduced system downtime through timely and effective resolutions
- Hardware Diagnostics and Repair: Developed and utilized diagnostic skills to identify and repair critical server components, including memory, CPUs, storage units, and network interfaces, maintaining optimal functionality and reducing hardware failure rates
- System Log Review and Preventive Maintenance: Conducted detailed reviews of system event logs and LED status indicators to diagnose issues and implement preventive measures, effectively reducing repeat problems
- Comprehensive Server Maintenance: Acquired and executed skills in server repairs, troubleshooting, and hardware upgrades to enhance data center performance, reliability, and overall system uptime
- RAID Storage Management: Gained experience in managing and configuring RAID storage (levels 0, 1, 5, 10), optimizing data storage, ensuring redundancy, and improving data integrity and accessibility
- Operating System Configuration and Maintenance: Installed, configured, and maintained Windows Server and Linux OS, ensuring systems were up-to-date, secure, and optimized to reduce vulnerabilities
- Network Equipment Troubleshooting: Resolved fiber, copper, and network issues to minimize downtime and ensure continuous network connectivity, contributing to data center efficiency
- Remote Server Management: Configured Intelligent Platform Management Interface (IPMI) and static IP addresses for secure, remote server management, improving operational flexibility
- Safety and Compliance: Ensured strict adherence to safety protocols, safeguarding personnel and equipment to maintain a safe work environment in the data center
- Performance Optimization: Proactively performed hardware upgrades and targeted troubleshooting to optimize data center operations, maintaining peak system performance and minimizing future issues
Data Center Entry-Level Technician
G-Research Data Center
04.2022 - 06.2023
- Hardware Installation and Maintenance: Installed and configured servers and network equipment, achieving 99% uptime through proactive maintenance, repairs, and minimizing hardware failures
- Monitoring and Troubleshooting: Monitored data center systems for performance and security issues, ensuring optimal system availability and providing quick resolution
- Cabling and Connectivity: Managed data center cabling, quickly reducing setup time and resolving network connectivity issues to ensure uninterrupted operations
- Environmental Management: Monitored and adjusted environmental conditions (temperature, humidity, airflow) to meet operational standards and prevent equipment malfunctions
- Inventory Management: Managed and tracked data center hardware assets, ensuring timely access to critical components and minimizing downtime through effective inventory control
- Documentation and Reporting: Created and maintained comprehensive documentation for data center operations, including performance metrics and incident reports for management
- Security and Compliance: Implemented and enforced data center security protocols, assisted with regular security audits, and ensured full compliance with industry standards and regulations
Customer Service Representative
Lowes Distribution Center
01.2018 - 03.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded proactively and positively to rapid change.
Education
Certificate - Cybersecurity Training
Baltimore Cybersecurity
Baltimore, MD01-2020
No Degree - Accounting
AME Zion University
Liberia03-2004
High School Diploma -
Paynesville Assembly of God High School
Liberia07-2003
Skills
- Data center operations
- Network troubleshooting
- Computer hardware troubleshooting
- Network support
- Maintenance and repairs
- Hardware diagnostics
- Virtualization technologies
- Asset management
- Power distribution
- ITIL framework
- Hardware maintenance
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CompTIA Certification
Languages
English
Full Professional
Timeline
Data Center Technician Training and Internship
ADCS
03.2023 - Current
Data Center Entry-Level Technician
G-Research Data Center
04.2022 - 06.2023
Customer Service Representative
Lowes Distribution Center
01.2018 - 03.2019
- CompTIA Certification
Certificate - Cybersecurity Training
Baltimore Cybersecurity
No Degree - Accounting
AME Zion University
High School Diploma -
Paynesville Assembly of God High School
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