Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Hi, I’m
india lawrence
Gainesville,GA
Summary
Overview
8
years of professional experience
Work History
Popeyes
Shift Manager
05.2023 - Current
Job overview
- Arranged cover for staff absences to prevent disruption to operations
- Maintained high performance levels by successfully training, monitoring and motivating shift employees
- Secured monies against loss, keeping drawer cash low and properly using on-site safe
- Kept operations smooth and professional with consistent opening, closing and shift change task lists
- Resolved escalated inquiries and concerns for positive outcome
- Organized schedules and delegated assignments based on employee knowledge and strengths
- Managed facility cleaning, maintenance and repair needs
- Kept inventory within optimal levels and organized for easy accessibility
- Motivated 10 employees to improve performance and meet or exceed production targets.
Department of family and children services
File Clerk
02.2023 - 06.2023
Job overview
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Facilitated communication between departments by effectively coordinating the transfer of shared files when necessary.
- Created, implemented and monitored filing systems for easy retrieval of records.
Family dollar
Assistant Manager
05.2022 - 01.2023
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Lake lanier islands
PBX Hotel Operator
04.2022 - 09.2022
Job overview
- Played an integral role in maintaining a positive work environment within the PBX department, promoting teamwork and collaboration.
- Assisted management in streamlining communication processes within hotel departments, resulting in increased efficiency.
- Facilitated seamless room bookings and reservation modifications for guests on a timely basis.
- Supported customers by managing [Number] calls per day efficiently while maintaining professionalism and upbeat tone.
- Assisted over [Number] customers daily by answering questions and transferring to appropriate departments.
- Properly directed inbound calls in phone queues to improve call flow by 20%.
Internal revenue service
Customer Service Representative
03.2016 - 09.2019
Job overview
- Handled customer inquiries, billing questions, payments, and service requests
- Documented, researched, and resolved customer service issues
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Gwinnett technical collegeLawrenceville, Ga
Healthcare administration
University Overview
Middle Georgia CollegeCochran, Ga
Associates from Journalism
03.2019
University Overview
Collins hill high schoolSuwanee, Ga
Diploma
08.2007
University Overview
Maxwell high school of technologyLawrenceville, Ga
Certificate of completion
08.2007
University Overview
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Punctual and Reliable
- Handling Customer Complaints
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shift Manager
Popeyes
05.2023 - Current
File Clerk
Department of family and children services
02.2023 - 06.2023
Assistant Manager
Family dollar
05.2022 - 01.2023
PBX Hotel Operator
Lake lanier islands
04.2022 - 09.2022
Customer Service Representative
Internal revenue service
03.2016 - 09.2019
Gwinnett technical college
Healthcare administration
Middle Georgia College
Associates from Journalism
Collins hill high school
Diploma
Maxwell high school of technology
Certificate of completion
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