Lawrence Johnson
Salem,Oregon
Summary
Professional with Customer Service and experience in Animal care. Proven skills in conflict resolution, communication, and problem-solving, ensuring high customer satisfaction. Reliable team player, adaptable to dynamic environments, and committed to achieving organizational goals.
Overview
5
5
years of professional experience
Work History
All Purpose Clerk
Safeway
05.2022 - Current
- Enhanced customer satisfaction by efficiently addressing inquiries and complaints across various departments, resolving issues quickly to ensure a positive shopping experience.
- Demonstrated adaptability by taking on extra responsibilities during staff shortages and peak periods.
- Provided quality support through accurate data entry, document management, and assisting with bookkeeping tasks, including processing Western Union transactions.
- Organized customer documents for easy retrieval, accurately inputting data and promptly forwarding incoming communications, such as phone calls and emails, to the appropriate staff.
Dog Handler
Reynolds Dog Resort
06.2019 - 04.2021
- Maintained a high standard of cleanliness in boarding facilities by regularly sanitizing 20-30 kennels per room and outdoor play areas.
- Cared for up to 70 dogs daily, providing attentive supervision and support for their individual needs.
- Enhanced workplace atmosphere by fostering teamwork among 10+ coworkers through collaborative initiatives, including event planning and community outreach projects, contributing to a more cohesive work environment.
- Engaged with clients to explain services and pricing while assessing the needs of approximately 70 dogs daily, fostering strong relationships that led to repeat business and referrals due to exceptional service.
Education
High School Diploma -
Tualatin High School
Tualatin, OR05-2020
Skills
- Teamwork and Collaboration
- Client Patience
- Point of Sale Operation
Database entry
- Time Management
- Problem Solving Skills
- Effective Communication (Verbal and Written)
Customer Satisfaction
Timeline
All Purpose Clerk
Safeway
05.2022 - Current
Dog Handler
Reynolds Dog Resort
06.2019 - 04.2021
High School Diploma -
Tualatin High School
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