Lawrence Jones
Dallas
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Logistics Specialist
Manheim Cox Automotive
Dallas, TX
09.2023 - Current
- Coordinated vehicle movement between transport, storage, and auction lanes to support daily and sales logistics flow in processing work orders for check-in.
- Tracked inventory records utilizing AS400 and updated status touch computer (TC) changes to maintain accurate unit locations.
- Communicated with transport vendors Dealer and Commercial Services and internal teams to resolve scheduling and delivery issues via e-mail pertaining to Manheim Transport lots.
- Supported process compliance by following safety procedures and operational standards.
- Maintained compliance with all relevant regulations, ensuring safe transportation while avoiding costly fine in processing work orders.
- Worked with customers to integrate processes and correct issues with assigned dealer numbers.
- Assessed training needs and adjusted lesson delivery to match learner skill levels.
- Collaborated with managers to improve training consistency and strengthen employee performance.
- Enhanced corporate culture by conducting team-building.
- Managed image assets, metadata, and file naming conventions to support organized workflows.
- Collaborated with cross-functional teams to fulfill image requests and maintain turnaround priorities in updating miles utilizing workbench.
- Maintained inventory records and reconciled discrepancies between system data and physical counts for rebooking units and daily audit reporting.
Fuel Facility Inspector
Exxon Mobil Sub-Contractor
Dallas, TX
09.2021 - 08.2023
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules, and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Rotated merchandise and displays to feature new products and promotions.
- Completed thorough written descriptions and took photographs to document conditions.
- Examined relevant documents prior to inspections in order to become acquainted with property features.
- Drafted detailed reports on findings of inspections.
- Inspected Exxon, Chevron, and Shell facilities.
- Made and submitted reports detailing findings and any actions taken.
- Kept up-to-date on inspection regulations, codes, ordinances, and techniques.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Truck Driver
PAM Transportation Services Inc
Torititown, AR
05.2021 - 08.2021
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and the latest road conditions.
- Contacted customers to report delayed delivery times.
Education
MBA - Management Technology
Colorado Technical University
Colorado Springs, CO06-2009
Bachelor of Arts - Visual Communications And Digital Design
American InterContinental University
Schaumburg, IL07-2007
Associate of Arts - Business Administration
American InterContinental University
Schaumburg, IL08-2006
Skills
- G-Suite
- Self-Motivated
- Flexible and Adaptable
- Teambuilding
- MS Office
- Data Entry
- Active Listening
- Excellent Communication
- Problem-Solving
- Attention to Detail
Timeline
Logistics Specialist
Manheim Cox Automotive
09.2023 - Current
Fuel Facility Inspector
Exxon Mobil Sub-Contractor
09.2021 - 08.2023
Truck Driver
PAM Transportation Services Inc
05.2021 - 08.2021
MBA - Management Technology
Colorado Technical University
Bachelor of Arts - Visual Communications And Digital Design
American InterContinental University
Associate of Arts - Business Administration
American InterContinental University