Lawrence Loughery

• Led daily store operations, ensuring compliance with company policies and standards.
• Analyzed sales data to identify trends, improve merchandising, and increase overall store performance.
• Fostered a positive work environment through effective communication and team-building activities.
• Managed scheduling and payroll processes, optimizing staff allocation for peak business hours.
• Resolved customer issues promptly, enhancing satisfaction and loyalty through personalized service experiences.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Achievements

• Winner Circle Attendee in 2019 and 2022

• Developed strong customer relationships, enhancing client retention and satisfaction.
• Analyzed market trends to identify opportunities for product positioning and competitive advantage.
• Maintained strong and extensive knowledge of all vehicle features, makes, and models and inventory in order to consistently provide the best customer service
• Presented vehicle prices, interest, and payment numbers to customers, provided financial advice; communicated with sales managers and finance managers in order to close deals and maintain loyal customer base
• Directly responsible for selling new and/or used vehicles at dealership gross and volume standards. This position included three broad areas of activity: personal, work habits, prospecting, and selling.
• Obtained Sales license from Maryland Vehicle Association.

Achievements
● Was able to sell 70+ vehicles in 5 months
● 100% Customer satisfaction surveys
● Top salesman in both areas of employment

• Assisted guests with vehicle parking and retrieval, ensuring timely service and satisfaction.
• Communicated effectively with front desk staff to coordinate arrivals and departures.
• Attend staff meetings regarding major events, policy changes, and operational issues providing recommendations that would enhance overall operational effectiveness.
• As a senior staff member, provide training and assistance to junior personnel on operational procedures and customer service standards.