Lawrence Mattox
Louisville,KY
Summary
Reliable and detail-oriented salon receptionist skilled in enhancing service delivery and client relations. Expertise in appointment scheduling and complaint resolution positions to drive exceptional customer experiences.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level cashier position. Ready to help team achieve company goals.
Overview
32
32
years of professional experience
Work History
Salon Receptionist
J.R.'s Spa and Salon
07.2023 - 09.2026
- Managed front desk operations, ensuring efficient appointment scheduling and client check-ins.
- Coordinated communication between clients and stylists to enhance service delivery.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Assisted in maintaining a clean and welcoming environment for clients and staff.
- Developed familiarity with salon management software to streamline operations.
- Processed payments and maintained accurate financial records for daily transactions.
- Trained new reception staff on procedures and customer service best practices.
Stylist
J.r.'s Spa and Salon
08.1994 - 08.2026
- Executed advanced hair styling techniques, including cutting, coloring, and texturizing.
- Delivered personalized hair and beauty consultations to enhance client satisfaction.
- Developed strong client relationships through exceptional service and follow-up communication.
- Maintained a clean, organized workspace adhering to health and safety regulations.
Third Party Associate
Jefferson Community and Technical College
11.2001 - 07.2016
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed cash drawer, ensuring precise cash handling and reconciliation.
- Resolved customer complaints promptly, maintaining professionalism while working towards a satisfactory resolution.
- Maintained accurate cash drawer counts by diligently tracking transactions and reconciling discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Associate of Arts - Humanities
Jefferson Community And Technical College
Louisville, KY12.2003
Skills
- Appointment scheduling
- Customer service
- Complaint resolution
- Reception area maintenance
- Financial recordkeeping
- Salon management
- Transaction reconciliation
- Product inventory tracking
- Phone etiquette
- Punctual and reliable
Timeline
Salon Receptionist
J.R.'s Spa and Salon
07.2023 - 09.2026
Third Party Associate
Jefferson Community and Technical College
11.2001 - 07.2016
Stylist
J.r.'s Spa and Salon
08.1994 - 08.2026
Associate of Arts - Humanities
Jefferson Community And Technical College