Lawrence Patterson
Information Technology
Willoughby,OH
Summary
Dedicated information technology professional with a history of meeting agency goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best represent the citizens of Cuyahoga County.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager, Infrastructure & Operations
Cuyahoga County Health & Human Services
Cleveland, OH
1 2017 - Current
- Led Infrastructure & Operations team, overseeing network engineering, systems management, and IT operations
- Assist with budget preparation and forecasting
- Built and implemented automation systems from scratch to onboard and offboard employees, automate ordering processes for mobile devices and laptops, and manage software requests and deployments
- Implemented Video Conferencing systems to integrate MS Teams across all Health & Human Services operational areas.
- Worked with developers to integrate Microsoft Power Platform and Microsoft AI to create and maintain these automation systems, significantly reducing manual labor and increasing operational efficiency
- Submit and manage items within procurement process, including but not limited to participating in TAC, Requests for Proposal (RFP) and Requests for Quotation (RFQ), OPD & OBM.
- Developed and managed engineering budget items, ensuring cost-effective allocation of resources and adherence to financial constraints
- Negotiated and managed contracts with vendors and service providers to secure favorable terms and ensure quality service delivery
- Coordinated with other departments to identify and address their IT needs, ensuring alignment with overall organizational goals
- Conducted regular assessments of network performance, implementing improvements to enhance reliability and efficiency
- Ensured compliance with industry standards and regulatory requirements for data security and privacy
- Provided strategic IT guidance and support to senior management, contributing to development and execution of long-term IT plans.
- Problem resolution involving agency directors and complex inter-agency issues.
- Consistent employee performance improvement over 5 year period resulting with increased efficiency of delivered services.
Manager, Infrastructure & Operations
Cuyahoga County Dept. Of I.T.
Cleveland, OH
01.2011 - 01.2017
- Led Infrastructure & Operations team, overseeing network engineering, systems management, and IT operations
- Team building involving disparate employee backgrounds and competency levels.
- Developed and managed IT budget for executive agency EUX needs.
- Negotiated and managed contracts with vendors and service providers to secure favorable terms and ensure quality service delivery including Nitro, Adobe, & RightFax.
- Implemented and maintained network infrastructure, including configuration and support of routers, switches, and other network devices
- Coordinated with executive agencies to resolve complaints and satisfy I.T. requirements.
- Conducted regular assessments of network performance, implementing improvements to enhance reliability and efficiency
- Ensured compliance with industry standards and regulatory requirements for data security and privacy
- Performance reviews and disciplinary actions as required in process.
- Strengthened workforce through hiring highly qualified individuals and raising team performance goals over 6 year period
Acting IT Director
Cuyahoga County Recorder
Cleveland, OH
01.2007 - 01.2011
- Led IT department, overseeing all IT operations, including network administration, systems management, web development, disaster recovery, and SAN storage environment.
- Developed and implemented IT policies, procedures, and best practices to ensure security and efficiency of IT systems
- Managed IT budget through forecasting documents recorded associated with I.T. needs over 3-5 year projected lifespan of hardware and software.
- Supervised and mentored IT staff, fostering collaborative and productive work environment
- Coordinated with other departments to understand their IT needs and provide customized solutions to enhance their operations
- Planned and executed IT projects, including system upgrades, network expansions, and software implementations
- Ensured compliance with regulatory requirements and industry standards for data security and privacy
- Conducted risk assessments and implemented disaster recovery plans to safeguard critical data and ensure business continuity
- Provided strategic IT guidance to senior management to support organizational goals and objectives.
Education
Computer Science and Business Management
University of Akron
Akron, OHSkills
Staff Development
Performance Management
Policy Implementation
Contract Management
Operations Management
Performance Evaluations
Team Leadership
Complex Problem-Solving
Volunteer Experience
Tru2U, 2012, 2013
Certification
Yellow Belt Lean Six Sigma (Cuyahoga County)
Timeline
Yellow Belt Lean Six Sigma (Cuyahoga County)
10-2023
Manager, Infrastructure & Operations
Cuyahoga County Dept. Of I.T.
01.2011 - 01.2017
Acting IT Director
Cuyahoga County Recorder
01.2007 - 01.2011
Manager, Infrastructure & Operations
Cuyahoga County Health & Human Services
1 2017 - Current
Computer Science and Business Management
University of Akron