Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard D. CLIFTON

Newtown,PA

Summary

Over twenty years of senior-level management, responsible for large-scale IT enterprise solutions, with a combined budget of up to $100M, and a geographically dispersed workforce of over two hundred employees. Services include data center management, compute and data storage solutions, service desk and end user computing services, local and wide-area network support, email and Lync services, telecommunications and mobility services, support of enterprise business systems, enterprise backup solutions and support of business continuity requirements. Responsible for meeting agreed-to business objectives, service and operational level agreements, and effectively managing costs and risks on various service delivery models, including outsourced solutions.

Overview

27
27
years of professional experience

Work History

Vice President of Infrastructure Operations

Leidos
Reston, VA
09.2013 - Current
  • Responsible for the successful management and delivery of all IT Enterprise services, including data center, network, compute, and storage solutions, and end user services.
  • Workforce included approximately one hundred and fifty geographically dispersed team members, including insourced and outsourced partners, with an operating budget of approximately $50M.
  • Responsible for the successful delivery of the SAIC/Leidos IT Transitional Services Agreement.
  • Successfully completed the IT Outsourcing project of our IT Enterprise infrastructure support, effective 1/4/16.
  • Provided a significant level of high-touch customer service/support for our IT Enterprise customers.
  • Met/exceeded SLAs for all Enterprise IT Systems and Services.
  • Responsible for the Leidos LCST United Kingdom office standup and provide transitional and on-going IT support for all IT infrastructure and end user support
  • Provided significant reduction of overhead costs year over year while maintaining current IT Service and support

Vice President of Infrastructure Operations

SAIC
McLean, VA
10.2009 - 09.2013
  • Responsible for management and delivery of all IT Enterprise services including all data center, network, compute and storage solutions and end user services
  • Work force included over two hundred geographical-dispersed team members including insourced and outsourced partners with an operating budget of approximately $100M
  • Provided a significant level of high touch customer service/support for our IT Enterprise customers
  • Met/exceeded SLAs for all Enterprise IT Systems and Services
  • Supported the SAIC Data Center relocation efforts which required moving all data center infrastructure and data from our San Diego corporate data center to a new co-lo facility located in Dallas, TX
  • Supported the split of SAIC into two separate publically traded companies
  • Provided significant reduction of overhead costs year over year while maintaining current IT Service and support

District Manager of Integrated Customer Services

SAIC
McLean, VA
02.2005 - 10.2009
  • Responsible for the management and delivery of Site Support services to all SAIC locations in the United States
  • This service includes Desktop and Local Area Network support, PC repair service for corporate assets, customer move support, and transition services for hardware, Operating Systems and applications with an operating budget of approximately $30M and a geographical dispersed workforce over two hundred and fifty employees

Director, Information Technology

Telcordia Technologies
Piscataway, NJ
06.1997 - 02.2005
  • Responsible for the management and delivery of IT services for all Telcordia US and international locations
  • The service includes Desktop, Local and Wide Area Network support, PC repair service for corporate assets, customer move support, and transition services for hardware, Operating Systems and applications

Education

Bachelors Degree - Computer Science

Rider University

Associates Degree - Computer Sciences

Brookdale Community College

Skills

  • Operations Management
  • Metrics Tracking
  • Staff Development
  • Mergers and Acquisitions
  • Financial Management
  • Process Improvement
  • Contract Negotiation
  • Forecasting
  • Customer Service
  • Relationship Building
  • Complex Problem-Solving
  • Decision-Making
  • Documentation And Reporting
  • Team Leadership
  • Strategic Planning
  • Budget Oversight
  • Performance monitoring and evaluation
  • SOX Compliance

Timeline

Vice President of Infrastructure Operations

Leidos
09.2013 - Current

Vice President of Infrastructure Operations

SAIC
10.2009 - 09.2013

District Manager of Integrated Customer Services

SAIC
02.2005 - 10.2009

Director, Information Technology

Telcordia Technologies
06.1997 - 02.2005

Bachelors Degree - Computer Science

Rider University

Associates Degree - Computer Sciences

Brookdale Community College
Richard D. CLIFTON