Lawrence Smith
Archer,FL
Summary
Versatile and dynamic professional with a proven track record in operations management and exceptional customer service, notably at BarkSuds-Westchase. Excelled in staff training and development, enhancing team efficiency and client satisfaction. Skilled in marketing and leveraging strong work ethic to drive business growth. Achieved high client retention rates through personalized service and expert advice.
Overview
11
11
years of professional experience
Work History
Server/Bartender
Surf Shack Coastal Kitchen
11.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Owner/Manager of Operations
BarkSuds-Westchase
11.2021 - 11.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Personal Cruise Consultant
Norwegian Cruise Line
05.2018 - 05.2019
- Increased client satisfaction by providing personalized cruise recommendations based on individual preferences and travel goals.
- Conducted thorough research to identify new cruise offerings and promotions, ensuring current information for client consultations.
- Achieved high client retention rates by consistently exceeding expectations through tailored vacation planning assistance.
- Maintained comprehensive knowledge of cruise itineraries, ship amenities, and industry trends to provide expert advice to clients.
Server/Trainer
Cracker Barrel Old Country Store
10.2012 - 05.2018
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Education
Bachelor of Science - Sport Management
Florida State University
Tallahassee, FL05-2015
Skills
- Strong Work Ethic
- Exceptional customer service
- Staff Training and Development
- Staff Management
- Operations Management
- Marketing
Timeline
Server/Bartender
Surf Shack Coastal Kitchen
11.2023 - 03.2024
Owner/Manager of Operations
BarkSuds-Westchase
11.2021 - 11.2023
Personal Cruise Consultant
Norwegian Cruise Line
05.2018 - 05.2019
Server/Trainer
Cracker Barrel Old Country Store
10.2012 - 05.2018
Bachelor of Science - Sport Management
Florida State University
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