Monitoring and recording entry for visitors, contractors, and service personnel.
Overseeing CCTV systems and monitoring entry points to ensure safety.
Managing secure access to units for authorized personnel or in emergencies
Receiving, logging, and storing deliveries securely.
Arranging dry cleaning, coordinating food deliveries, booking transportation, and offering local recommendations.
Answering phone calls, emails, and managing resident inquiries or complaints.
Reserving common areas such as party rooms, gyms, or guest suites
Acting as a liaison to report and track maintenance requests, notifying building management of issues.
Coordinating with vendors for building repairs and services.
Assisting management by ensuring residents and guests follow building policies
Offer a professional welcome, opening doors for residents, guests, and visitors.
Assist with luggage, groceries, umbrellas, and transport requests (taxi/ride-share).
Ensure the lobby and front entrance area are clean, orderly, and well-maintained
Concierge
Planned Companies (Multiple Properties)
Alexandria, VA
04.2018 - Current
Monitoring and recording entry for visitors, contractors, and service personnel.
Overseeing CCTV systems and monitoring entry points to ensure safety.
Managing secure access to units for authorized personnel or in emergencies
Receiving, logging, and storing deliveries securely
Arranging dry cleaning, coordinating food deliveries, booking transportation, and offering local recommendations.
Answering phone calls, emails, and managing resident inquiries or complaints.
Reserving common areas such as party rooms, gyms, or guest suites
Acting as a liaison to report and track maintenance requests, notifying building management of issues.
Coordinating with vendors for building repairs and services.
Assisting management by ensuring residents and guests follow building policies
Offer a professional welcome, opening doors for residents, guests, and visitors.
Assist with luggage, groceries, umbrellas, and transport requests (taxi/ride-share).
Ensure the lobby and front entrance area are clean, orderly, and well-maintained
Unarmed Special Police Officer
Capital City Protective Services
Lanham, MD
12.2015 - 04.2018
Conducted foot patrols of assigned areas (e.g., residential, commercial, university campuses) to detect and prevent criminal activity, fire, or safety hazards.
Screened visitors, inspected buildings, checked entrances/exits, and operated security equipment like metal detectors and X-ray machines.
Enforced criminal laws and property regulations, issued trespass notices, and made arrests for incidents occurring on the property.
Acted as a first responder to emergencies, threats, and incidents, providing aid and controlling crowds.
Workplace Concierge, Business Support Team, Team Assistant, Executive Assistant, Records management at PricewaterhouseCoopers LLPWorkplace Concierge, Business Support Team, Team Assistant, Executive Assistant, Records management at PricewaterhouseCoopers LLP
Assistant Guest Experience/Concierge Manager at Cosme, a Luxury Collection ResortAssistant Guest Experience/Concierge Manager at Cosme, a Luxury Collection Resort