Summary
Overview
Work History
Education
Skills
Websites
Certification
Work Availability
Timeline
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Lawrence Nkwenti Fomekong

Lawrence Nkwenti Fomekong

Malden,MA

Summary

Motivated, dedicated and certified ( Certification in Comptia A+) IT Support Technician with a strong foundation in providing technical assistance and resolving user issues. Offering a solid understanding of hardware, software, and network troubleshooting, along with a passion for delivering exceptional customer service. Committed to ensuring user satisfaction and maximizing system uptime through prompt problem resolution and effective communication. A quick learner with a proactive approach to continuous learning and professional development. Seeking an entry-level IT Support Technician role to contribute to a team-oriented environment and gain practical experience in a dynamic IT support setting.

Overview

4
4
years of professional experience
1
1
Certification

Work History

IT Support Technician

ADBAR Clinic Get Connected
Cambridge, MA
01.2023 - Current
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Trained users on how to operate components and systems.
  • Configured hardware, devices and software to set up work stations for employees.
  • Completed inventory counts and organized supplies.
  • Installed hard drives or DVD systems computer and ensure they function properly
  • Upgraded windows 7 operating system to windows 10 operating system
  • Loading Machine with basic anti-virus and microsoft office/productivity applications, made sure all the software programs are updated
  • Analyzed user needs to determine functional requirements for new systems or modifications of existing systems.

Help Desk Support Technician

Berlitz Language Center
Santiago , Chile
03.2019 - 09.2021
  • Update and install new versions of operating systems to eliminate security problems and protect data.
  • Assisted with updating technical support best practices for use by team.
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Monitored systems in operation and quickly troubleshoot errors.
  • Addressed user inquiries, concerns, and requests through various communication channels such as phone, email, or ticketing systems.
  • Diagnosed and troubleshoot hardware, software, and network-related issues reported by users.
  • Escalating issues to higher-level support or specialized teams, ensuring that critical issues receive appropriate attention and resolution.
  • Maintained detailed records of user interactions, issues encountered, troubleshooting steps taken, and solutions provided.
  • Remotely accessing and troubleshooting users' computers, providing real-time assistance without physically being present. Using tools such as Remote Desktop Connection and Anydesk
  • Actively pursuing professional development opportunities and expanding technical knowledge to keep up with new technology trends.

Education

Bachelor of Science - Computer Science

Laurette Business College
Bamenda-Cameroon
12.2015

Skills

  • Virtualization
  • Networking
  • Technical Support
  • Operating Systems
  • Mobile Device Support
  • Cloud Computing (AWS)
  • Help Desk
  • IT Support
  • Linux
  • Software Troubleshooting
  • Hardware Troubleshooting
  • System Backup And Recovery
  • Basic IT support

Certification

  • Certified IT Support Technician, Comptia A+ - 3 months

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

IT Support Technician

ADBAR Clinic Get Connected
01.2023 - Current

Help Desk Support Technician

Berlitz Language Center
03.2019 - 09.2021

Bachelor of Science - Computer Science

Laurette Business College

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Lawrence Nkwenti Fomekong