Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lawrenda Tweneboaa Kyeremeh

Zebulon

Summary

Dynamic Pharmacy Technician with a proven track record at Walgreen's Pharmacy, excelling in workflow optimization and team collaboration. Leveraged problem-solving skills and pharmacy ethics to enhance patient satisfaction and reduce medication errors. Skilled in prescription filling and confidentiality, consistently delivering high-quality service and fostering positive relationships with patients.

Overview

3
3
years of professional experience

Work History

Pharmacy Technician

Walgreen's Pharmacy
05.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Counted, measured and compounded medications following standard procedures.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.

Crew Member

McDonald's Restaurant
03.2022 - 07.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Completed milkshakes and ice cream desserts for customers.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Education

Associate of Science - Biological Sciences

North Carolina State University
Raleigh, NC
05.2026

GED -

Rolesville High School
Rolesville, NC
06.2023

Skills

Problem-solving skills

Team Collaboration

Confidentiality and HIPAA

Workflow Optimization

Prescription Filling

Insurance Billing

Patient confidentiality

Pharmacy Ethics

Timeline

Pharmacy Technician

Walgreen's Pharmacy
05.2023 - Current

Crew Member

McDonald's Restaurant
03.2022 - 07.2022

Associate of Science - Biological Sciences

North Carolina State University

GED -

Rolesville High School

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Lawrenda Tweneboaa Kyeremeh