Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
SoftwareEngineer
Laxmi Prasanna Mamidi

Laxmi Prasanna Mamidi

Charlotte,NC

Summary

Dedicated Logistics professional bringing managing freight carrier relationships focused on cost-effective logistics solutions.

Good organizational, customer relations and project management skills. Analytical thinker with superior work ethic. History of achieving demanding delivery targets and maintaining high customer satisfaction with an open and clear communication style.

Proficient in operating equipment, updating computer systems and coordinating paperwork. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements.

Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.

Highly motivated Sales Associate with extensive customer service and sales experience.

Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with experience dedicated to providing highest quality service and making customers feel welcome.

Committed to exceeding sales expectations and furthering company goals.

Timely and situationally aware employee dedicated to supporting productive work environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data analyst position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Transportation Specialist

Amazon
10.2020 - 03.2021
  • Coordinated schedules and communicated changes to customers.
  • Worked with service providers to resolve issues and correct delays.
  • Planned and oversaw transportation activities.
  • Maintained operations in compliance with regulations.
  • Improved workflow and productivity by implementing upgraded processes.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Tracked shipments from dispatch through delivery to verify timely arrival.
  • Met safety and regulatory standards for full operational compliance.
  • Provided timely transportation of diverse clients to healthcare facilities.
  • Analyzed transportation data to identify improvement opportunities.
  • Built and maintained strong partner relationships for smooth, cost-effective logistics.
  • Developed strategies to reduce transportation costs and increase operational performance.
  • Maintained accurate shipment, invoice and expense documentation for reliable reference.
  • Led shipment scheduling and routing with carriers, enabling reliable customer updates.
  • Coordinated dispatching of drivers to accomplish daily delivery requirements.
  • Determined most effective mode and routing of materials to customer locations and company facilities.
  • Coordinated dispatching of drivers to accomplish daily delivery requirements

Sales Manager

White Hat Junior
06.2020 - 08.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Met with clients, delivering presentations, and educating on product and service features and offerings.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Established and cultivated solid business relationships with new or existing customers.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Built relationships with customers and community to establish long-term business growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Implemented systems and procedures to increase sales.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Facilitated business by implementing practical networking techniques.

Retail Customer Service Associate

Amazon
07.2019 - 12.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Solved problems with products and services by providing customers with technical support.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Developed and updated databases to handle customer data.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Education

Master of Science - Information Quality

University of Arkansas At Little Rock
Little Rock, AR
12.2022

Skills

  • Regulatory Compliance
  • Attendance Oversight
  • Materials Movement
  • Fleet Dispatching
  • Creative Solutions
  • Workflow Coordination
  • Inventory Tracking
  • Complex Problem-Solving
  • Negotiating Rates
  • Driver Incident Support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Sell your cleverness and buy bewilderment.
Rumi

Timeline

Transportation Specialist

Amazon
10.2020 - 03.2021

Sales Manager

White Hat Junior
06.2020 - 08.2020

Retail Customer Service Associate

Amazon
07.2019 - 12.2019

Master of Science - Information Quality

University of Arkansas At Little Rock
Laxmi Prasanna Mamidi