Qu’Myjia Davis
Little Rock,AR
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreen's Pharmacy
Little Rock, AR
08.2021 - Current
- Managed medication dispensing processes, ensuring accuracy and compliance with pharmacy regulations.
- Trained and mentored junior technicians on best practices and operational workflows.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Collaborated with pharmacists to enhance patient care through effective medication therapy management.
Customer Service Representative
Acima Credit
Little Rock, AR
10.2021 - 08.2024
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Patient Care Technician
The Blossoms
North Little Rock
07.2020 - 05.2022
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
Customer Service Associate
Walmart
09.2020 - 01.2022
- Handled cash register operations accurately during peak times.
- Followed policies and procedures to meet or exceed established performance requirements.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.
Education
High School Diploma -
Premier High School
Little Rock, AR05-2020
Skills
- Time Management
- Venipuncture
- Vital Signs
- Patient Care
- Laboratory Experience
- Medical Scheduling
- Guest Services Expertise
- Public Health Codes Knowledge
- Superior Attention to Detail
- Critical Thinking
- Reading Comprehension
- Processing Specimens
Certification
CPR Certified
Phlebotomy
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Skills
- Management of Personnel Resources
- Microsoft Excel
- Quality Control Analysis
- Active Listening
- Superior Attention to Detail
- Excellent Team Player
- Critical Thinking
- Reading Comprehension
- Processing Specimens
- Donor Management System Software
Accomplishments
- Private Security Guard Registration
-Pharmacy Technician License
Timeline
Customer Service Representative
Acima Credit
10.2021 - 08.2024
Pharmacy Technician
Walgreen's Pharmacy
08.2021 - Current
Customer Service Associate
Walmart
09.2020 - 01.2022
Patient Care Technician
The Blossoms
07.2020 - 05.2022
High School Diploma -
Premier High School