Layani-Laren Lester
Summary
Organized Patient Service Representative with 6 years of experience in healthcare. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Proficient in Epic.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
UPMC Harrisburg Hospital
08.2019 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Facilitated communication between patients and various departments and staff.
- Resolved customer complaints using established follow-up procedures.
Medical Records Specialist
Metzger Wickersham
06.2017 - 08.2018
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Managed electronic medical records for over 100 patients.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Followed up with medical staff regarding missing information in patient records.
- Assisted in training new staff on medical record processing and filing procedures.
Medical Records Specialist
Metzger Wickersham
12.2022 - 06.2023
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Managed electronic medical records for over 100 patients.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Followed up with medical staff regarding missing information in patient records.
- Assisted in training new staff on medical record processing and filing procedures.
Education
High School Diploma -
Harrisburg Hight School Scitech Campus
Harrisburg, PA06.2019
Skills
- Reception Management
- Appointment Scheduling
- Customer Service
- Patient Greeting
- HIPAA Compliance
- Insurance Verifying
- Problem-Solving
- Positive Attitude
- Team Leadership
- Patient Care
Timeline
Medical Records Specialist
Metzger Wickersham
12.2022 - 06.2023
Patient Service Representative
UPMC Harrisburg Hospital
08.2019 - Current
Medical Records Specialist
Metzger Wickersham
06.2017 - 08.2018
High School Diploma -
Harrisburg Hight School Scitech Campus
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