Layci Glover
Reno,US
Summary
Experienced in client-facing roles, I am a positive, empathetic, and solution-oriented customer service advocate. With a deep understanding of service delivery and proven multitasking abilities, I am dedicated to providing exceptional support to customers. My all-around good attitude enables me to effectively handle challenging situations and maintain a professional demeanor.
Overview
8
8
years of professional experience
Work History
Office administrator
Simon
Reno
03.2025 - Current
- Manage schedules, ensuring seamless communication and meeting deadlines consistently
- Fostered a positive office environment by assisting team members with administrative tasks, promoting collaboration and enhancing overall productivity.
- Coordinated interdepartmental meetings, ensuring clear communication and timely follow-up on action items to achieve project goals.
Marketing Administrator
Simon
Reno
03.2024 - 03.2025
- Created 20+ videos a month to post to our social media.
- Helped support the office team with any help they needed on their day to day.
- Assisted in training new Marketing Administrators that were hired in other malls.
Contact Center Supervisor
Davids Bridal
Reno, NV
06.2021 - 06.2023
- Managed daily activities that impacted targeted service levels and tracked adherence to schedules and average handle times.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Developed and executed contract strategies and improved end-to-end processes and client satisfaction ratings.
- Directed, guided, coached and mentored team of 11 agents and surpassed individual and corporate goals.
Senior Contact Associate
Davids Bridal
Reno, NV
09.2020 - 06.2021
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with all levels of agents, and customers.
- Responded to agents’ requests, offering excellent support and tailored recommendations to address needs.
Customer Service Call Center Agent
Davids Bridal
Reno, NV
11.2018 - 09.2020
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Loan Processor
Paycheck Advance
Reno, NV
10.2017 - 11.2018
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
Education
High School Diploma - undefined
Fernley High School
Fernley05.2013
Skills
- Marketing
- Problem Solving
- Customer Relations
- Team Mentoring
- Multitasking
- Analytical Thinking
- Team Leadership
- Time Management
- Process Improvement
- Account Management
- Creative Problem Solving
Timeline
Office administrator
Simon
03.2025 - Current
Marketing Administrator
Simon
03.2024 - 03.2025
Contact Center Supervisor
Davids Bridal
06.2021 - 06.2023
Senior Contact Associate
Davids Bridal
09.2020 - 06.2021
Customer Service Call Center Agent
Davids Bridal
11.2018 - 09.2020
Loan Processor
Paycheck Advance
10.2017 - 11.2018
High School Diploma - undefined
Fernley High School