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I am a very outgoing to-do minded individual. Love learning new tasks and helping others. Reliable Secretary driven to promote operational efficiency through advanced administrative and decision-making abilities. Insightful and productive team member with active communication skills. Employs flexible approach to resolving daily issues. Attentive Assistant provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

I am a young professional who has a particular interest for the transportation industry. I have provided a combined four years of excellent customer service in a high volume contact centre environment at Metrolinx, and at a year round campground north of Toronto. Through both positions, I have developed strong written, and verbal interpersonal communication skills, and learned how to professionally handle various customer concerns through a range of industry standard programs. Additionally, I have served four years volunteering as a Member at Large for the Durham Region Transit Advisory Committee. Currently, I am studying Urban and Regional Planning at Toronto Metropolitan University, where I have gained theoretical, technical, and practical experience in the transportation and planning fields. I have been successful in preparing reports, speaking before groups of people, working collaboratively with others, and balancing time between multiple projects with tight deadlines.

Energetic and self-motivated professional with over 5 years of experience in delivering exceptional customer service. Proven ability to meet and exceed customer expectations while maintaining high standards of service and contributing to overall company success. Adept at fostering customer satisfaction through attentive service and effective problem-solving. Over the course of my career, I have cultivated leadership skills and thrived as a collaborative team player. Eager to learn and continuously improve, I am committed to promoting a positive and communicative work environment where employees feel empowered to contribute meaningfully to organizational goals.

Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.

Experienced customer service representative that brings 10+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. I specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Laycie Kurtzuba

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Customer Care Representative

Dispatcher

Customer Service Specialist

Education

Bachelor of Arts - Art History

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Certification

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Customer Care Representative

Dispatcher

Customer Service Specialist

Bachelor of Arts - Art History

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