Layka Gonzalez
Edison,NJ
Summary
As an accomplished Operations Supervisor at FedEx, I led teams to consistently exceed operational targets, ensuring the seamless flow of logistics and superior customer service. With a strong focus on efficiency, safety, and quality control, I played a pivotal role in driving daily operations, managing a large workforce, and optimizing processes to meet and surpass organizational goals. By implementing data-driven strategies and fostering a culture of collaboration and accountability, I empowered team members to deliver exceptional results under pressure.
Key achievements include streamlining operational workflows, improving productivity, and maintaining FedEx’s high standard of excellence in a fast-paced environment. With a deep commitment to continuous improvement, I consistently identified innovative solutions to reduce costs, enhance operational effectiveness, and elevate the customer experience.
Known for my exceptional leadership, I mentored teams to thrive in a dynamic, deadline-driven environment, promoting a strong sense of teamwork and motivating individuals to reach their fullest potential. Whether overseeing complex logistics operations, ensuring compliance with industry regulations, or driving initiatives to improve safety and productivity, my dedication to operational excellence has been integral to FedEx’s continued success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Federal Express Corporation
03.2016 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Oversaw logistics coordination for seamless transportation of goods between various departments and locations.
Education
No Degree - Physical Therapy
Rutgers University
Newark, NJHigh School Diploma -
South River High School
South River06-2013
High School Diploma -
Technology High School
Newark, NJ06-2013
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Safety oversight
- Warehouse operations
- Logistics oversight
- Workflow optimization
- Production
- Logistics expertise
- Delegation
- Operational planning
- KPI tracking
- Productivity management
- Technology
- Employee engagement
- Multitasking and organization
- Team leadership
- Employee supervision
- Data entry
- Decision-making
- Goal setting
- Microsoft office
- Relationship building
- Inventory management
- Documentation and recordkeeping
- Motivational leadership
- Phone and email etiquette
- Administration and operations
- Cross-functional collaboration
- Documentation and control
- Strategic planning
- Coaching and mentoring
Certification
Hazmat, CPR, Pharmacy Technician
Three time Operations Supervisor of The Month, District Operations Supervisor of The Month
- Earned the prestigious Operations Supervisor of the Month award three times, consistently recognized for exceptional leadership, dedication to excellence, and the ability to drive operational success in a fast-paced environment.
- Honored as District Operations Supervisor of the Month, demonstrating a strong track record in overseeing and optimizing operations across multiple teams. Proven ability to enhance team performance, streamline processes, and implement effective strategies that contribute to both short-term goals and long-term organizational success.
- These accolades reflect a commitment to fostering a high-performance culture, achieving measurable improvements in efficiency, and delivering superior results while maintaining high employee engagement and satisfaction.
Languages
Spanish
Native or Bilingual
Timeline
Operations Supervisor
Federal Express Corporation
03.2016 - Current
No Degree - Physical Therapy
Rutgers University
High School Diploma -
South River High School
High School Diploma -
Technology High School
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