Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Layla Acosta

Belleville,MI

Summary

Sophomore at Michigan State University pursuing a Bachelor of Science degree in Clinical Psychology with a minor in Spanish Language. As well as an active member of the Sigma Delta Tau, Beta Beta chapter where we provide community support to all of our philanthropies. Customer-service-oriented worker with years of experience in multiple fields and a focus on team collaboration and support.

Overview

5
5
years of professional experience

Work History

Sales Associate

Victoria's Secret & PINK
Ann Arbor, MI
05.2024 - Current
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Conducted inventories on a regular basis to track stock levels.
  • Constructed floor set-up.

Sales Associate

Old Navy
Canton, MI
04.2023 - 04.2024
  • Built relationships with customers to encourage repeat business.
  • Handled customer complaints in a professional manner.
  • Assisted in training newer employees.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Restaurant Hostess

Chili's Bar and Grill
Canton, MI
10.2022 - 04.2023
  • Greeted customers and escorted them to their tables.
  • Managed reservations, waitlists, and special requests for large parties.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Bussed tables to prepare for new customers to come in.
  • Accommodated guests with children and special needs to promote comfortable dining experience.

Barista

Crafted Beanery
Belleville, MI
11.2021 - 06.2022
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.

Restaurant Hostess

Johnny's Bar & Grill
Belleville, MI
07.2020 - 05.2021
  • Assigned seating arrangements based on customer preferences and restaurant policies.
  • Monitored dining room activity to ensure all guests were receiving optimal service.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.

Baker

DeBuck's Sod Farm
Belleville, MI
08.2019 - 10.2019
  • Followed food safety guidelines while preparing all food items.
  • Prepped baking items and assisted in an assembly line set-up to ensure the efficiency of our food.
  • Stocked ingredients.

Education

Bachelor of Science - Clinical Psychology

Michigan State University
East Lansing, MI
04-2027

High School Diploma -

Belleville High School
Belleville, MI
06-2023

Skills

  • Payment Processing
  • Retail loss prevention
  • Team Collaboration
  • Customer Service
  • Problem-Solving
  • Interpersonal Communication
  • Point of Sale System
  • Product Sales

Languages

Spanish
Limited

References

References available upon request.

Timeline

Sales Associate

Victoria's Secret & PINK
05.2024 - Current

Sales Associate

Old Navy
04.2023 - 04.2024

Restaurant Hostess

Chili's Bar and Grill
10.2022 - 04.2023

Barista

Crafted Beanery
11.2021 - 06.2022

Restaurant Hostess

Johnny's Bar & Grill
07.2020 - 05.2021

Baker

DeBuck's Sod Farm
08.2019 - 10.2019

Bachelor of Science - Clinical Psychology

Michigan State University

High School Diploma -

Belleville High School

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Layla Acosta