Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Layla Alfartusi

Union,MI

Summary

Dynamic Fulfillment Team Lead at Lowes Home Improvement with a proven track record in customer service and team leadership. Skilled in conflict resolution and problem analysis, I effectively resolved customer inquiries and enhanced team performance, ensuring timely project completion. Committed to fostering a positive environment and delivering exceptional results.

Overview

2
2
years of professional experience

Work History

Fulfillment Team Lead

Lowes Home Improvment
Niles, MI
05.2024 - Current
  • Assisted in resolving customer inquiries and complaints promptly and effectively.
  • Monitored team progress and enforced deadlines.

Desk Assistant

Southwestern michigan college
DOWAGIAC, Michigan
08.2023 - 04.2025
  • Assisted students with inquiries and provided information about college services.
  • Managed front desk operations, ensuring a welcoming environment for visitors.

Server

Lindys Tavern
DOWAGIAC, Michigan
08.2023 - 03.2025
  • Provided exceptional customer service in fast-paced dining environment.
  • Collaborated with kitchen staff to streamline food preparation and presentation.

Education

Associate of Applied Science - Business

Southwestern Michigan College
Dowagiac, MI
05-2035

Skills

  • Customer service
  • Time management
  • Team leadership
  • Conflict resolution
  • Problem analysis

Affiliations

  • Welcome week leader
  • Orientation leader

Timeline

Fulfillment Team Lead

Lowes Home Improvment
05.2024 - Current

Desk Assistant

Southwestern michigan college
08.2023 - 04.2025

Server

Lindys Tavern
08.2023 - 03.2025

Associate of Applied Science - Business

Southwestern Michigan College

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