Layla Altowaij
Family crown dentistry
DEARBORN
1
Language
6
years of professional experience
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Work History
Front Desk Receptionist/Dental Assistant
5 Years 1 Month- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments and coordinated patient flow for optimal service.
- Managed patient records using electronic health record systems securely.
- Handled billing and insurance claims, ensuring accurate processing of payments.
- Answered phone calls, addressing inquiries and providing information promptly.
- Assisted dental staff by preparing treatment rooms and maintaining supplies.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with scheduling appointments for clients and visitors.
- Facilitated effective communication between patients and dental staff, enhancing service delivery.
- Managed patient scheduling and appointment confirmations to optimize daily operations.
Dental Assistant
1 Year 3 Months- Assisted dentists during procedures by preparing instruments and materials.
- Maintained patient records and updated information in the electronic system.
- Sterilized dental instruments and ensured compliance with safety standards.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Sterilized instruments according to established guidelines and protocols.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Laid out dental instruments and equipment before procedures.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Assisted in patient preparation, ensuring comfort and understanding of procedures.
- Managed sterilization of instruments, adhering to infection control protocols.
Education
Bachelor of Science - Public Health
Associate of Science
Skills
Electronic health records
Effective communication
Team collaboration
Billing and coding
Office management
File organization
Effective planning
Customer assistance and interaction
Office administration
Time management
Attention to detail
Listening skills
Languages
Arabic
Full Professional
Timeline
Front Desk Receptionist/Dental Assistant
Family crown dentistry
08.2020 - 09.2025Read More
Dental Assistant
Saad Dental
05.2019 - 08.2020Read More
Henry Ford College
Associate of Science
Read More
Wayne State University
Bachelor of Science from Public Health
Read More