Layla Altowaij
DEARBORN
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Front Desk Receptionist/Dental Assistant
Family crown dentistry
DEARBORN
08.2020 - 09.2025
- Greeted patients warmly and managed front desk operations efficiently.
- Scheduled appointments and coordinated patient flow for optimal service.
- Managed patient records using electronic health record systems securely.
- Handled billing and insurance claims, ensuring accurate processing of payments.
- Answered phone calls, addressing inquiries and providing information promptly.
- Assisted dental staff by preparing treatment rooms and maintaining supplies.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with scheduling appointments for clients and visitors.
Dental Assistant
Saad Dental
Dearborn
05.2019 - 08.2020
- Assisted dentists during procedures by preparing instruments and materials.
- Maintained patient records and updated information in the electronic system.
- Sterilized dental instruments and ensured compliance with safety standards.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Sterilized instruments according to established guidelines and protocols.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Laid out dental instruments and equipment before procedures.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
Education
Bachelor of Science -
Wayne State University
Detroit, MI 01.2025 - 03.2026
Associate of Science -
Henry Ford College
Dearborn, MI 05.2019 - 12.2022
Skills
- Patient management
- Electronic health records
- Appointment scheduling
- Administrative support
- Effective communication
- Team collaboration
- Billing and coding
- Office management
- File organization
- Effective planning
- Customer assistance and interaction
- Office administration
Languages
Arabic
Full Professional
Timeline
Bachelor of Science -
Wayne State University
01.2025 - 03.2026
Front Desk Receptionist/Dental Assistant
Family crown dentistry
08.2020 - 09.2025
Dental Assistant
Saad Dental
05.2019 - 08.2020
Associate of Science -
Henry Ford College
05.2019 - 12.2022