Layla DeGroff
Creek’s Edge Animal Hospital
Lumberton,NJ
12
years of professional experience
I am a highly motivated, efficient worker with a high degree of attention to detail. Utilizing my extensive background in customer service, I provide warm and professional care while addressing needs in a timely and satisfactory manner.
Work History
Veterinary Assistant
1 Year 6 Months- •Work efficiently in a fast-paced environment to assist the veterinarian and techs in providing superior patient care.
- •Provide clients warm and professional communication in person and over the phone, email, and various online communication platforms.
- •Work as part of a collaborative team to assist with numerous procedures including taking x-rays, drawing and restraining for blood draws, and positioning for ultrasounds.
- • Assist in the utilization of diagnostic equipment to analyze cytologies and run different blood tests.
Sales Associate
11 Months- •Provided friendly customer service in-person and over the phone to address questions and concerns
- •Assisted in the development of an online storefront, cataloging item images and ensuring appropriate viewer format
- •Ensured a clean and presentable storefront by organizing products and cleaning as needed
- •Assisted customers with in-depth discussions regarding their pets health and nutrition, guiding them to appropriate choices
- •Processed payments accurately and efficiently, ensuring discounts and promotions were applied appropriately
- •Provided specialized care to several different species of reptiles
Sales Associate
1 Year 10 Months- •Provided warm customer service on both the sales floor and at the register
- •Answered customer questions and concerns regarding highly specific care of several species of animals, guiding them to appropriate choices
- •Ensured optimal care of animals by catering to highly specialized needs
- •Processed payments accurately and efficiently, handling a high-volume of customers throughout the day
Sales Associate
5 Years- Provided friendly communication to customers both entering the store and over the phone
- Assisted customers in identifying and locating different books in the store and online based on preference
- Oversaw the purchase of books from both customers and other booksellers, providing payment based on value of the books being offered through knowledge of the seller market
- •Determined the value of books to be sold in-store and online, comparing pricing of similar items to assign value
- •Assisted in establishing an online storefront by presenting representative pictures of the books and detailed descriptions of book condition and characteristics
- •Processed and packaged books for shipment by creating accurate shipment labels, carefully packaging books, and ensuring complete shipment information for reliable delivery
- Ensured a clean and presentable storefront through cleaning and organization
Assistant Manager
1 Year 7 Months- Ensured a collaborative team environment by delegating tasks and ensuring tasks were completed efficiently
- Provided a welcoming environment for clients in-person and over the phone, handling questions and complaints appropriately
- Processed all incoming and outgoing dogs, ensuring all medical care was delivered, belongings together, and services requested completed
- Personally evaluated prospective, incoming dogs for behavioral concerns that would endanger the other dogs or staff
- Kept accurate logs of all clients and dog information utilizing an online platform
Education
MI/MLIS - Library And Information Science
Bachelor of Arts - English
Skills
•Organization
•Efficiency and accuracy
•Customer communication
•Attention to detail
Additional Information
•I am a published author of a short story titled, “The Scheele’s Green Devil”, which can be found in the collection, Ink Stains Volume IV.
•I am currently working on a full-length novel for publication, in addition to a novella and short stories.
Timeline
Veterinary Assistant
Creek’s Edge Animal Hospital
02.2025 - CurrentRead More
Sales Associate
Full House Pets
03.2024 - 02.2025Read More
Sales Associate
PetSmart
05.2022 - 03.2024Read More
Sales Associate
Second Time Books
03.2016 - 03.2021Read More
Assistant Manager
Camp Bow Wow
08.2014 - 03.2016Read More
Rutgers University
MI/MLIS from Library And Information Science
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Rutgers University
Bachelor of Arts from English
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