Layla Diaz
Anthony
Summary
Dedicated worker with proven skills in customer service, cash handling, and team collaboration. Committed to enhancing customer satisfaction through efficient transaction processing and support. Results-driven professional with experience in high-volume retail environments. Skilled in time management, employee training, and problem resolution. Ready to leverage expertise to improve store operations and elevate customer experiences. Willing to learn multiple positions to expand my skillset.
Overview
5
5
years of professional experience
Work History
Cashier and Digital Personal Shopper
Walmart
El Paso
06.2024 - Current
- Processed customer transactions efficiently at high-volume retail environment.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Trained new cashiers on company policies and efficient checkout practices.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Assisted teammates with daily tasks during peak periods.
- Assisted customers in selecting items that met their individual needs and preferences.
- Developed relationships with loyal shoppers by providing personalized shopping experiences.
Assistant Manager
Dollar Tree
El Paso
07.2023 - 04.2024
- Assisted in training new team members on store operations and customer service.
- Managed inventory levels and organized merchandise displays for optimal visibility.
- Coordinated daily store activities to ensure efficient workflow and customer satisfaction.
- Implemented loss prevention strategies to protect store assets and reduce shrinkage.
- Supervised cash handling procedures and ensured accuracy during register shifts.
- Developed schedules for staff to maintain adequate coverage during peak hours.
Seasonal Worker
Old Navy
El Paso
07.2023 - 11.2023
- Provided customers with product selection assistance and delivered exceptional service.
- Organized merchandise displays to improve store presentation and enhance visibility.
- Operated cash registers, processing transactions efficiently and accurately.
- Maintained inventory levels by stocking shelves consistently throughout shifts.
- Ensured cleanliness of sales floor and fitting rooms to create welcoming environment.
- Assisted shoppers in locating desired items within the store.
- Sorted merchandise by department to ensure organized displays throughout the store.
Cashier
Dollar Tree
Anthony
06.2022 - 04.2023
- Processed customer transactions at checkout, ensuring speed and accuracy for a seamless experience.
- Maintained accurate cash drawer, ensuring proper cash flow and accountability.
- Assisted customers with product inquiries and store navigation.
- Stocked shelves and organized merchandise displays regularly.
- Handled returns and exchanges in accordance with store policies.
- Engaged with customers to enhance shopping experience and assist with product inquiries.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Server
La Ladina Mexican Restaurant
El Paso
06.2021 - 08.2022
- Delivered exceptional customer service, consistently achieving high levels of guest satisfaction.
- Took accurate food and drink orders using restaurant point-of-sale system.
- Coordinated with kitchen staff to ensure timely food preparation and presentation, enhancing dining efficiency.
- Delivered meals promptly while upholding cleanliness standards in dining area.
- Addressed customer complaints professionally, improving overall dining experience and fostering guest loyalty.
- Processed cash transactions and payments accurately at register.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
Education
High School Diploma -
Anthony High School
Anthony, TX06-2023
Some College (No Degree) - Accounting And Finance
The University of Texas At El Paso
El Paso, TX03-2026
Skills
- Customer service
- Cash handling
- Inventory management
- Team collaboration
- Time management
- Problem resolution
- Employee training
- Proficient in Excel
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Cashier and Digital Personal Shopper
Walmart
06.2024 - Current
Assistant Manager
Dollar Tree
07.2023 - 04.2024
Seasonal Worker
Old Navy
07.2023 - 11.2023
Cashier
Dollar Tree
06.2022 - 04.2023
Server
La Ladina Mexican Restaurant
06.2021 - 08.2022
High School Diploma -
Anthony High School
Some College (No Degree) - Accounting And Finance
The University of Texas At El Paso