Layla Dobbins
Plymouth
Overview
5
5
years of professional experience
Work History
Patient service Associate
Michigan Medicine
Ann Arbor
08.2024 - 02.2026
- Assisted patients and families with check-in and check-out services for specialty care departments, ensuring efficient patient flow.
- Scheduled patients for appointments, tests, and consults, and instructed patients on necessary preparations prior to their visit or test.
- Collected co-pays, answered telephone calls, prepared charge tickets, and processed payments to ensure smooth financial transactions.
- Schedule visits, perform insurance verifications, update medical, financial and demographic information.
- Collaborated with clinical teams to enhance patient experience and prioritize customer service.
Applied Behavioral Therapist (ABA)
Spectrum Therapy Center
Ann Arbor
01.2023 - 07.2024
- Collaborated with autistic children to establish tailored goals enhancing communication, social skills, and independent behavior in clinic setting.
- Provided targeted individual and small group instruction to improve children's communication and social skills.
- Developed individualized treatment plans for clients based on behavioral assessments.
- Implemented therapeutic interventions to improve clients' social skills and communication.
Lead Teacher
It’s a Small World Day Care
Ypsilanti
09.2021 - 01.2023
- Developed and implemented lesson plans and activities to foster preschooler learning and creativity.
- Advanced from assistant teacher to lead teacher, enhancing classroom management and student engagement.
- Facilitated discussions with parents during meetings.
Whole Food
Ann Arbor
10.2020 - 03.2021
- Prepared customers pick up orders, stocked shelves, and delivered orders to customers at designated pick-up spots.
Education
Bachelor - K-6 child education
Western Governors University
Salt Lake City, UT04-2026
Associate - early child development
Washtenaw Community College
Ann Arbor, MI12-2024
High School Diploma -
Pioneer High School
Ann Arbor, MI06-2020
Skills
- Sign language interpretation
- Behavioral therapy techniques
Community Service
Bryant Community Center, Each One Reach One Teach One, 01/2018, Present, 260, Tutored and mentored underprivileged children in the community.
Timeline
Patient service Associate
Michigan Medicine
08.2024 - 02.2026
Applied Behavioral Therapist (ABA)
Spectrum Therapy Center
01.2023 - 07.2024
Lead Teacher
It’s a Small World Day Care
09.2021 - 01.2023
Whole Food
10.2020 - 03.2021
Bachelor - K-6 child education
Western Governors University
Associate - early child development
Washtenaw Community College
High School Diploma -
Pioneer High School