Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Layla Dobbins

Plymouth

Overview

5
5
years of professional experience

Work History

Patient service Associate

Michigan Medicine
Ann Arbor
08.2024 - 02.2026
  • Assisted patients and families with check-in and check-out services for specialty care departments, ensuring efficient patient flow.
  • Scheduled patients for appointments, tests, and consults, and instructed patients on necessary preparations prior to their visit or test.
  • Collected co-pays, answered telephone calls, prepared charge tickets, and processed payments to ensure smooth financial transactions.
  • Schedule visits, perform insurance verifications, update medical, financial and demographic information.
  • Collaborated with clinical teams to enhance patient experience and prioritize customer service.

Applied Behavioral Therapist (ABA)

Spectrum Therapy Center
Ann Arbor
01.2023 - 07.2024
  • Collaborated with autistic children to establish tailored goals enhancing communication, social skills, and independent behavior in clinic setting.
  • Provided targeted individual and small group instruction to improve children's communication and social skills.
  • Developed individualized treatment plans for clients based on behavioral assessments.
  • Implemented therapeutic interventions to improve clients' social skills and communication.

Lead Teacher

It’s a Small World Day Care
Ypsilanti
09.2021 - 01.2023
  • Developed and implemented lesson plans and activities to foster preschooler learning and creativity.
  • Advanced from assistant teacher to lead teacher, enhancing classroom management and student engagement.
  • Facilitated discussions with parents during meetings.

Whole Food
Ann Arbor
10.2020 - 03.2021
  • Prepared customers pick up orders, stocked shelves, and delivered orders to customers at designated pick-up spots.

Education

Bachelor - K-6 child education

Western Governors University
Salt Lake City, UT
04-2026

Associate - early child development

Washtenaw Community College
Ann Arbor, MI
12-2024

High School Diploma -

Pioneer High School
Ann Arbor, MI
06-2020

Skills

  • Sign language interpretation
  • Behavioral therapy techniques

Community Service

Bryant Community Center, Each One Reach One Teach One, 01/2018, Present, 260, Tutored and mentored underprivileged children in the community.

Timeline

Patient service Associate

Michigan Medicine
08.2024 - 02.2026

Applied Behavioral Therapist (ABA)

Spectrum Therapy Center
01.2023 - 07.2024

Lead Teacher

It’s a Small World Day Care
09.2021 - 01.2023

Whole Food
10.2020 - 03.2021

Bachelor - K-6 child education

Western Governors University

Associate - early child development

Washtenaw Community College

High School Diploma -

Pioneer High School
Layla Dobbins