Layla Dougari

• Customer service skills, telephone answering approximately 50 per day from 3 separate lines
• Appointment scheduling, Wave and modified Wave systems
• Insurance Verification, insurance policies knowledge private and government plans
• Basic billing and reimbursement procedures using write it once system and Medisoft based programs
• OSHA, CLIA and HIPAA procedures
• Patient data gathering, medical history recording approximately 40 per day
• Injections SC, IM, ID, tray set up, assisted with invasive and noninvasive procedures
• Worked effectively in fast-paced environments.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed and maintained courteous and effective working relationships.
• Paid attention to detail while completing assignments.
• Learned and adapted quickly to new technology and software applications.

I helped people with intellectual and developmental disabilities (I/DD) live independently and be engaged in their community.

Supporting daily activities: Assisting with tasks like meal preparation, housekeeping, and attending appointments

Promoting independence: Teaching life skills and helping people learn to do things for themselves

• ▪ Operated cash register daily, such as setting it up and breaking it down
• ▪ Made schedules, bank runs, etc
• ▪ Provided outstanding Customer Service
• ▪ Maintained a clean and safe environment
• Assisted with day-to-day operations, working efficiently and productively with all team members.