Layla Farr
Martinez ,GA
Summary
Dynamic Shift Manager with a proven track record at Dunkin Donuts & Baskin Robbins, excelling in customer service and employee training. Demonstrated expertise in cash handling and decision-making, significantly enhancing team performance and service quality. Skilled in fostering a positive work environment and ensuring compliance with company standards.
Overview
2
2
years of professional experience
Work History
Shift Manager
Dunkin Donuts & Baskin Robbins
06.2022 - 09.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
Education
Nursing
Augusta University
Augusta, Georgia High School Diploma -
Evans High School
Evans, GA05.2024
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Accurate money handling
- Workplace Safety
Timeline
Shift Manager
Dunkin Donuts & Baskin Robbins
06.2022 - 09.2024
Nursing
Augusta University
High School Diploma -
Evans High School