Layla Gowans
Detroit,MI
Summary
Hardworking, dedicated, professional, kind, and punctual. Highly capable of maintaining in fast-paced restaurant environments. Successful at handling tables, money/payments with accuracy and impeccable service skills. Strive to make customers happy, attentive server known for productivity and ability to complete tasks swiftly. Great in customer service, time management, and conflict resolution. Strong in communication, adaptability, and teamwork. These skills are used to meet diverse customer needs and maintain a positive attitude throughout for returning customers and great feedback.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
Work History
Server/Bartender
Loco’s Tex Mex
Detroit, Michigan
02.2024 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Managed food and beverage orders efficiently
- Greeted customers, answered questions, and recommended specials to increase profits.
- Made drinks and took orders in a timely manner
- Took Togo orders with great customer service and always a smile
- Seated customers, help out other bartenders/servers whenever it was needed.
- Proceed to do my best throughout shifts, whether having a bad day or not because customers are always right.
- Processed payments, separate checks, and cash handling/tip outs.
Sales Associate
Forever 21
Detroit, MI
11.2022 - 01.2024
- Assisted customers with product selection and inquiries in a fast-paced retail environment.
- Provided exceptional customer service to enhance loyal customers
- Completed opening and closing checklists to ensure smooth operations.
- Processed transactions accurately and cash handling procedures.
- Handled customer returns and exchanges while ensuring positive shopping experiences.
Server
Sullivan Steakhouse
Detroit, MI
09.2021 - 12.2023
- started as a hostess, that included… Greeting, coat checking, tour, and seating.
- started serving, used professionalism, patience, communication skills, and upselling skills.
- This job consisted of, open table, greeting tables/people, taking orders, answering questions customers, and running food.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Managed cash handling and processed customer payments with any problems.
Education
Licensed Cosmetologist - Cosmology School
David Presley
Royal Oak, MI 10.2022 - 12.2023
Clarenceville High School
Livonia, MISkills
- Food handling
- Beverage preparation
- Cash handling
- Time management
- Team collaboration
- Attention to detail
- Positive and professional
- Server training
- Point of sale (POS) system operations
- Effective customer upselling
- Sales techniques
- Patience
- Quick/fast paced
- Able to adapt
Timeline
Server/Bartender
Loco’s Tex Mex
02.2024 - Current
Sales Associate
Forever 21
11.2022 - 01.2024
Licensed Cosmetologist - Cosmology School
David Presley
10.2022 - 12.2023
Server
Sullivan Steakhouse
09.2021 - 12.2023
Clarenceville High School
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