Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Layla Haskins

Layla Haskins

Fresno,California

Summary

Resourceful and detail-oriented team player with a robust background in customer service, technical troubleshooting, and process optimization. Recognized for developing streamlined workflows and training staff to ensure consistent, high-quality experiences. Possesses a keen eye for aesthetics, maintains a calm presence under pressure, and is dedicated to making every guest feel welcome. Thrives in fast-paced environments where reliability and creativity intersect; adept at solving technical issues behind the scenes while curating memorable moments on the floor.

Overview

2026
2026
years of professional experience

Work History

Head Department Administrator

Wild Water Adventure Park
01.2025 - 09.2025
  • Led five departments: Cashiers, Auditors, Cash Control, IT, and occasionally Guest Services & Admissions.
  • Trained staff in HR software, POS systems, and cash handling procedures.
  • Cut scheduling costs by 38% through strategic restructuring.
  • Served as departmental liaison, resolved guest concerns, and ensured adequate supplies and resources.
  • Assisted other departments with HR tech guidance and administrative workflow improvements.

Cashier Supervisor

Wild Water Adventure Park
01.2023 - 01.2024
  • Oversaw 6–7 operational zones and managed staffing, hiring, training, and terminations.
  • Handled schedule creation, call-outs, breaker rotations, and personnel support.
  • Supported IT troubleshooting and system transitions, especially during new software rollout.
  • Collaborated with audit and cash control teams to ensure operational fluidity.
  • Provided mentorship and advocacy for cashier staff regarding HR issues and development.

Auditor (Part-Time)

Wild Water Adventure Park
2022 - 01.2022
  • Conducted daily financial audits, reconciled transaction logs, and verified cashier accuracy.
  • Ran performance reports and ensured compliance across departments.
  • Executed data entry and record maintenance with precision and consistency.
  • Audited anywhere rom 15-40 cashiers per day
  • Ran reports every hour from open till close to monitor entry numbers
  • Audited daily sales at EOD to track profit

Education

Bachelor of Arts - Creative Writing

California State University, Fresno
Fresno, CA
05-2027

Associate of Arts - English

Fresno City College
Fresno, CA
05-2025

Skills

  • POS System Training & Troubleshooting
  • Cross-Departmental Communication & Support
  • Team Leadership & Staff Mentorship
  • Process Improvement & Cost Reduction Strategies
  • Organizational management
  • Teamwork and collaboration
  • Customer service and Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Reliability
  • Effective communication
  • Adaptability and flexibility

Accomplishments

    Educational Accomplishments:

  • Received President's Academic Excellence Award signed by President Obama in Primary Years
  • Graduated High School with Honors
  • Made Honor Roll at Fresno City College
  • Made Dean's List at Fresno City College
  • Selected to be in Fresno City Collegiate Review Magazine for Poetry

    • Workplace Accomplishments:

  • Promoted twice at Wild Water Adventure Park [from Auditor to Cashier Supervisor to Department Administrator]
  • Cut staffing costs by 38% in select departments
  • Has had returning staff for three years
  • Assisted outside departments during POS software switch
  • Assisted outside departments during HR/scheduling software switch

References

Jackie Williams
POS Manager, Wild Water Adventure Park 

Guest Services Manager, Wild Water Adventure Park
Phone: (559) 681-4009
Email: jwilliams@wildwater.net
Relationship: Direct Manager, oversaw performance, gave weekly tasks 


Chrystal Barber
POS Assistant Manager, Wild Water Adventure Park

Guest Services Assistant Manager, Wild Water Adventure Park
Phone: (559) 970-2257
Email: cbarber@wildwater.net
Relationship: Team lead; collaborated on daily tasks to assure deadlines were met



Timeline

Head Department Administrator

Wild Water Adventure Park
01.2025 - 09.2025

Cashier Supervisor

Wild Water Adventure Park
01.2023 - 01.2024

Auditor (Part-Time)

Wild Water Adventure Park
2022 - 01.2022

Bachelor of Arts - Creative Writing

California State University, Fresno

Associate of Arts - English

Fresno City College

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