Layla Hayes
San Antonio
Summary
As a Team Leader at Golden Chick, I excelled in fostering a collaborative environment, enhancing team performance through effective coaching and conflict resolution. My focus on teamwork and problem-solving significantly increased customer satisfaction, demonstrating my ability to prioritize work and mentor with attention to detail.
Overview
5
5
years of professional experience
Work History
Team Leader
Golden Chick
07.2020 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Education
High School Diploma -
Medina Valley High School
Castroville, TX05-2025
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Coaching and mentoring
- Work Planning and Prioritization
- Team supervision
Timeline
Team Leader
Golden Chick
07.2020 - Current
High School Diploma -
Medina Valley High School
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