Hi, I’m
LAYLA HUSSEIN
Customer Service Rep
Louisville,Ky
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
7
years of professional experience
Work History
COMPUTERSHARE
Customer Service Representative
09.2020 - 02.2023
Job overview
- Maintained strict confidentiality when handling sensitive shareholder information, adhering to industry best practices and legal requirements.
- Improved shareholder satisfaction by promptly addressing inquiries and concerns in professional manner.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Represenative
Spectrum
02.2017 - 08.2020
Job overview
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
KROGER
Cashier
06.2016 - 01.2017
Job overview
- Provided exceptional customer service by actively greeting, engaging, and assisting customers as a cashier/checker
- Processed customer transactions efficiently and accurately.
- Helped customers complete purchases, locate items, and join reward programs.
Education
University of LouisvilleLouisville, KY
Bachelor of Social Work from Social Work
05.2027
University Overview
- 3.8 - 4.0 GPA
- Dean's List Honoree Spring and Fall Semesters
- African American student of excellence Award
Right Choice Training Institute Louisville, KY
SRNA from State Certified Nursing Aide
03.2023
Western High SchoolLouisville, Ky
Graduate from Business Administration
05.2016
Skills
- 4 years Customer Service
- Communication Skills
- Interpersonal Skills
- Inbound & Outbound Calls
- Data Entry & Analysis
- Email & Chat Support
- Account Management
- Troubleshooting
- Benefits Administration
- Exceptional communication
- Documentation Management
- Customer service expertise
Timeline
Customer Service Representative
COMPUTERSHARE
09.2020 - 02.2023
Spectrum
Customer Service Represenative
02.2017 - 08.2020
Cashier
KROGER
06.2016 - 01.2017
University of Louisville
Bachelor of Social Work from Social Work
Right Choice Training Institute
SRNA from State Certified Nursing Aide
Western High School
Graduate from Business Administration