Layla James
Zion
Summary
Dedicated college freshman delivering exceptional customer service, and fostering teamwork. Experienced in managing guest inquiries and concerns, ensuring a positive and memorable experience in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Host
Six Flags Great America
Gurnee
08.2025 - Current
- Greeted guests warmly and ensured positive initial experiences.
- Provided assistance with inquiries about park attractions and services.
- Assisted guests with special needs to enhance their visit experience.
- Addressed guest concerns swiftly to enhance satisfaction and enjoyment.
Restaurant Hostess
Mom's Siam
Richmond
06.2022 - 03.2025
- Leveraged POS systems to ensure accurate transactions
- Greeted guests warmly upon arrival, ensuring a friendly atmosphere.
- Provided menus and explained daily specials to enhance guest experience.
- Monitored dining area for cleanliness and comfort, addressing guest needs promptly.
- Collaborated with servers and kitchen staff to ensure smooth service flow.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
Associate of Applied Science - Nursing
College of Lake County
Grayslake, IL12-2028
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Conflict resolution
- Time management
- POS system use
Affiliations
- Mental Wellness and Yoga Practice
Building focus, discipline, and stress-management techniques
- Library Volunteer
Supporting community literacy and assisting patrons
- 4.0 GPA Student
Demonstrating academic excellence both in high school and my current nursing prerequisites.
References
References available upon request.
Timeline
Host
Six Flags Great America
08.2025 - Current
Restaurant Hostess
Mom's Siam
06.2022 - 03.2025
Associate of Applied Science - Nursing
College of Lake County