Valerie Schrum
Philadelphia,PA
Summary
Dynamic and adaptable professional with a proven track record at El Vez Restaurant, enhancing guest satisfaction and streamlining front-of-house operations. Skilled in POS software and exceptional organizational abilities, I excel in fast-paced environments, demonstrating a team player mentality and a friendly, positive attitude. Successfully trained new servers, underscoring my commitment to team development and operational efficiency.
Overview
2025
2025
years of professional experience
Work History
Host
El Vez Restaurant
Philadelphia, PA
05.2024 - Current
- Managed incoming calls during busy shifts.
- Notified server after seating parties in section to facilitate prompt service.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
Server
Phoebe Berks
Wernersville, PA
02.2021 - 03.2024
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Accurately recorded orders on cash register and point-of-sale system.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Delivered food orders promptly and courteously.
- Set up tables in between patrons to reduce wait times.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Assisted in training new servers.
Camp Counselor
Body Zone Total Fitness
Wyomissing, PA
06.2023 - 08.2023
- Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
- Managed daily operations of recreational facilities.
- Designed and implemented engaging camp programs aligning with organizational goals and camper interests.
Babysitter
Self-employeed
Philadelphia, PA
- Took children to and from school and extra-curricular activities.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Remaining alert at all times while caring for multiple children simultaneously.
Education
High School Diploma -
Conrad Weiser High School
Robesonia, PA06-2022
Some College (No Degree) - Speech, Hearing, And Language Sciences
Temple University
Philadelphia, PASkills
- Telephone reception
- Task prioritization
- POS software
- Front of house organization
- Effective time management
- Team player mentality
- Adaptable to change
- Organizational skills
- Friendly, positive attitude
Timeline
Host
El Vez Restaurant
05.2024 - Current
Camp Counselor
Body Zone Total Fitness
06.2023 - 08.2023
Server
Phoebe Berks
02.2021 - 03.2024
Babysitter
Self-employeed
High School Diploma -
Conrad Weiser High School
Some College (No Degree) - Speech, Hearing, And Language Sciences
Temple University
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