Layla Jamil
Allen Park,MI
Summary
Proficient in quality control and delegation of tasks. Always ensuring care is involved with every step of the way. Willing to go the extra mile to ensure perfection for clients/customers. Works well with others.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel Suites
09.2023 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Increased guest retention by maintaining a welcoming and organized reception area.
Shift Lead Supervisor
Tropical Smoothie Cafe
11.2022 - 08.2023
- Implemented time management strategies to optimize efficiency during peak hours without compromising the quality of service provided to patrons.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Reduced food waste through diligent oversight of inventory control and storage procedures.
Education
Some College (No Degree) - Social Work
University of Michigan Dearborn
Dearborn, MISkills
- Hospitality best practices
- Customer Service
- Time management
- Positive Attitude
- Food Preparation
- Strong Work Ethic
- Money Handling
- Menu Memorization
- Quick Learner
- Quality Control
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel Suites
09.2023 - Current
Shift Lead Supervisor
Tropical Smoothie Cafe
11.2022 - 08.2023
Some College (No Degree) - Social Work
University of Michigan Dearborn