Summary
Overview
Work History
Education
Skills
Timeline
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Layla Julian

Richton Park,IL

Summary

I’m an Meticulous Employee with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.

Overview

3
3
years of professional experience

Work History

Daycare Teacher

Child Development Services
Matteson , Illinois
10.2019 - 02.2020


  • Worked flexible schedule and extra shifts to meet
  • Prepared children for success in classroom settings through encouragement and exploration of learning activities.
  • Built and maintained strong parent and student relationships.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.

Guest Advocate

Target
DeKalb, IL
01.2022 - 05.2022
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Entered orders into the computer database system.

Frontline Team Leader

Sam's Club
Tinley Park, IL
03.2020 - 01.2022
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Restocked and organized merchandise in front lanes.
  • Processed checks, cash and credit purchases or refunds.
  • Analyzed purchases for signs of fraud.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.

Education

Sophomore Undergrad - Political Science

Northern Illinois University
Dekalb, IL
05.2025

High School Diploma -

Crete Monee Highschool
Crete IL
05.2021

Skills

  • Cash Register Operation
  • Biological Materials
  • Providing Feedback
  • Training Program Design
  • Customer service
  • Business Services
  • Meeting Organization
  • Office Support
  • Computer Skills
  • Data Entry
  • Product Sales
  • Telephone Reception

Timeline

Guest Advocate

Target
01.2022 - 05.2022

Frontline Team Leader

Sam's Club
03.2020 - 01.2022

Daycare Teacher

Child Development Services
10.2019 - 02.2020

Sophomore Undergrad - Political Science

Northern Illinois University

High School Diploma -

Crete Monee Highschool

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Layla Julian