Layla Julian
Richton Park,IL
Summary
I’m an Meticulous Employee with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
3
3
years of professional experience
Work History
Daycare Teacher
Child Development Services
Matteson , Illinois
10.2019 - 02.2020
- Worked flexible schedule and extra shifts to meet
- Prepared children for success in classroom settings through encouragement and exploration of learning activities.
- Built and maintained strong parent and student relationships.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
Guest Advocate
Target
DeKalb, IL
01.2022 - 05.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Entered orders into the computer database system.
Frontline Team Leader
Sam's Club
Tinley Park, IL
03.2020 - 01.2022
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
- Analyzed purchases for signs of fraud.
- Met customer call guidelines for service levels, handle time and productivity.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Sophomore Undergrad - Political Science
Northern Illinois University
Dekalb, IL05.2025
High School Diploma -
Crete Monee Highschool
Crete IL05.2021
Skills
- Cash Register Operation
- Biological Materials
- Providing Feedback
- Training Program Design
- Customer service
- Business Services
- Meeting Organization
- Office Support
- Computer Skills
- Data Entry
- Product Sales
- Telephone Reception
Timeline
Guest Advocate
Target
01.2022 - 05.2022
Frontline Team Leader
Sam's Club
03.2020 - 01.2022
Daycare Teacher
Child Development Services
10.2019 - 02.2020
Sophomore Undergrad - Political Science
Northern Illinois University
High School Diploma -
Crete Monee Highschool
Similar Profiles
Julie WhitcombeJulie Whitcombe
Receptionist Administrator at Child Development ServicesReceptionist Administrator at Child Development Services
Ivana JelinekIvana Jelinek
Senior Social Worker at Child Development ServicesSenior Social Worker at Child Development Services
Jordyn CornerJordyn Corner
Babysitter at Child Development ServicesBabysitter at Child Development Services