LAYLA KIRCHHOFF
Poughkeepsie
Summary
Clinical Account Specialist Pro with history of driving account relationships. Proven ability to manage accounts effectively and support clinical operations. Known for achieving impactful results in dynamic environments. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
Work History
Clinical Account Specialist Pro
Johnson & Johnson MedTech Electrophysiology
Poughkeepsie, NY
07.2023 - Current
- Support 450+ electrophysiology procedures annually, providing real-time clinical expertise during complex cardiac ablations.
- Serve as POD Scheduler, coordinating daily coverage, managing schedules and time-off requests. Works to secure additional clinical support to ensure seamless case coverage in the region.
- Partner with electrophysiologists, physicians, and healthcare teams to optimize workflows, improve efficiency, and support patient outcomes.
- Develop and execute customized clinical account strategies that drive technology adoption, strengthen customer relationships, and support business growth across assigned accounts.
- Act as the region PFA Champion - leading education, clinical adoption, and best practices for Pulsed Field Ablation (PFA) technology while serving as a key resource for clinical teams.
- Mentor and onboard new Clinical Account Specialists through the Pathfinder Mentorship Program, providing hands-on clinical training, technical development, and ongoing professional guidance.
- Collaborate with the Territory Manager in interviewing candidates, assessing clinical and technical competencies, and supporting onboarding efforts.
- Deliver physician and staff education through advanced mapping courses, TEC Site training, cardiac anatomy (heart dissection) workshops, and in-lab procedural instruction.
- Troubleshoot and resolve complex technical challenges in fast-paced procedural environments while maintaining professionalism.
- Participate in Diversity, Equity, & Inclusion (DEI) groups- Women's Leadership & Inclusion (WLI)
- Build and maintain trusted relationships with physicians, hospital leadership, and EP lab staff through excellent clinical support.
Learning Assistant
Boston University- Department of Biology
Boston, MA
07.2022 - 05.2023
- Supported professors with laboratory sessions.
- Educated and mentored students on biological concepts, safety and hands-on learning activities.
- Attended weekly meetings to discuss current content and collaborated with instructors to enhance student learning.
- Developed lesson plans and teaching strategies for laboratory classes.
- Hosted office hours and facilitated student study sessions for academic support.
- Organized and allocated resources required to meet needs of 24 students and 2 instructors to create a strong learning environment.
Leasing Agent/Community Assistant
Eastdale Village
Poughkeepsie, NY
01.2019 - 09.2022
- Managed operations in a new live, work, play community, overseeing the leasing process of over 100 residential units, and commercial/ medical real estate.
- Achieved and exceeded projected sales goals through property tours, relationship building and sales strategies.
- Managed weekly sales leads and leasing appointments to drive occupancy.
- Experienced software proficiencies in Microsoft, Yardi, AppFolio, and RentCafé.
- Represented the community at networking events to generate new business opportunities and strengthen community partnerships.
Education
Bachelor of Science - Behavior & Health
Boston University
Boston, MA05-2023
High School Diploma -
Millbrook School
Millbrook, NY05-2016
Skills
- Clinical expertise
- Customer Relationship Management
- Performance tracking
- Cross-functional teamwork
- Adaptability and flexibility
- Interpersonal communication
Timeline
Clinical Account Specialist Pro
Johnson & Johnson MedTech Electrophysiology
07.2023 - Current
Learning Assistant
Boston University- Department of Biology
07.2022 - 05.2023
Leasing Agent/Community Assistant
Eastdale Village
01.2019 - 09.2022
High School Diploma -
Millbrook School
Bachelor of Science - Behavior & Health
Boston University
Activities
- Johnson & Johnson MedTech Electrophysiology Women's Leadership & Inclusion
- Boston University, Sargent Honor Society, President 2022-2023, Coordinated Club Events: trivia, community service activities, monthly member meetings, and alumni networking nights.
- Boston University, International Peer Mentor, Fall 2021, Mentored an incoming international freshman to Boston University for the 2021 Summer and Fall semesters.