Amy Williams
Summary
Experienced and meticulous healthcare team member with a proven track record of success in performing tests and providing support during physician procedures to aid in the diagnosis and treatment of various cardiovascular concerns. Highly skilled in operating a wide range of cardiovascular imaging equipment and interventional supplies. A positive and upbeat communicator with a keen eye for detail. Recognized consistently for delivering excellent performance and making significant contributions to the success of the cardiac cath lab.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Clinical Account Specialist
Biosense Webster Inc. - Johnson & Johnson
10.2021 - 03.2025
- Improved patient outcomes by developing and implementing customized clinical account strategies.
- Enhanced client satisfaction by providing tailored support and addressing specific clinical needs.
- Championed continuous improvement initiatives within the team, resulting in enhanced efficiency levels across all tasks undertaken.
- Mitigated risks associated with product launches by conducting thorough assessments and securing necessary approvals.
- Provided in-depth product training to healthcare professionals, enhancing their understanding and utilization of company offerings.
- Ensured compliance with industry regulations, safeguarding the reputation of both the organization and its clients.
- Exceeded performance metrics by proactively identifying potential challenges and implementing preemptive interventions.
- Implemented process improvements that reduced operational inefficiencies across multiple accounts.
- Coached customers' staff and demonstrated product use and maintenance.
- Mapped electrophysiology procedures with physicians across multiple accounts
Clinical Account Specialist
Biosense Webster Inc. - Johnson & Johnson
10.2021 - 03.2025
- Improved patient outcomes by developing and implementing customized clinical account strategies.
- Enhanced client satisfaction by providing tailored support and addressing specific clinical needs.
- Championed continuous improvement initiatives within the team, resulting in enhanced efficiency levels across all tasks undertaken.
- Mitigated risks associated with product launches by conducting thorough assessments and securing necessary approvals.
- Provided in-depth product training to healthcare professionals, enhancing their understanding and utilization of company offerings.
- Ensured compliance with industry regulations, safeguarding the reputation of both the organization and its clients.
- Exceeded performance metrics by proactively identifying potential challenges and implementing preemptive interventions.
- Implemented process improvements that reduced operational inefficiencies across multiple accounts.
Cardiovascular Radiologic Technologist
Elkhart General Hospital
12.2007 - 10.2021
- Hands on experience in assisting with invasive and interventional cardiovascular procedures and patient care delivery
- Immense knowledge of cardiovascular anatomy, physiology, and rhythms
- Assist in scrubbing complex interventional procedures utilizing equipment such as: Rotablator, Angiojet, Intra Vascular Ultrasound, and Optical Coherence Tomography (OCT)
- Knowledge of hemodynamic pressure and monitoring
- Assist physician in implanting Automatic Internal Cardiac Defibrillators (AICD), Pacemakers, and Bi-Ventricular Pacemakers
- Assist physician with diagnostic electrophysiology studies and ablations using Bard stimulator and Carto mapping system
- Assist in scrubbing diagnostic and interventional peripheral vascular procedures
- Scrub with physician during structural heart procedures including Watchman devices and Trans Catheter Aortic Valve Replacement
- Ability to communicate with physicians and team members to deliver excellent patient care
Radiologic Technologist
Elkhart General Hospital
11.2005 - 12.2007
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
- Served as informational resource for patients and families, educating about imaging process and addressing questions and concerns.
- Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
- Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
- Processed, labeled and organized diagnostic images to match with patient records.
- Adhered closely to quality control standards in development and labeling of diagnostic imaging materials, updating patient profiles with relevant information.
- Handled private and confidential information in compliance with hospital policies and procedures, including HIPAA.
- Captured images using mobile equipment in operating rooms, emergency rooms and patients' bedsides.
Education
Associate of Science - Radiologic Technology
Indiana University South Bend
South Bend, IN05.2006
Skills
- Self-motivated professional
- Proficient in managing multiple tasks
- Cross-functional teamwork
- Training & Development
- Effective team management
- Strong verbal and non-verbal communication
- Quickly adjusts to new challenges
- Problem-solving expertise
- Clinical expertise
- Healthcare industry
- Team-oriented problem solving
- Strong focus on accuracy
- Consistent reliability
- Organizational skills
- Team collaboration
- Comprehensive understanding of products
- Team development
- Inventory control
Certification
American Registry of Radiologic Technologists
Advanced Cardiovascular Life Support
Basic Life support
Timeline
Clinical Account Specialist
Biosense Webster Inc. - Johnson & Johnson
10.2021 - 03.2025
Clinical Account Specialist
Biosense Webster Inc. - Johnson & Johnson
10.2021 - 03.2025
Cardiovascular Radiologic Technologist
Elkhart General Hospital
12.2007 - 10.2021
Radiologic Technologist
Elkhart General Hospital
11.2005 - 12.2007
Associate of Science - Radiologic Technology
Indiana University South Bend
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