Layla Kosich
Kingwood
Summary
Operations-focused General Manager with strong customer service leadership and a proven ability to manage day-to-day studio operations. Experienced in staff leadership, scheduling, onboarding, and performance management while consistently delivering an exceptional member experience. Known for creating a positive, welcoming studio environment, resolving client concerns professionally, and maintaining high service standards during periods of growth and transition.
Overview
29
29
years of professional experience
1
1
Certification
Work History
General Manager
StretchLab
05.2024 - 05.2024
- Oversaw daily studio operations, ensuring smooth scheduling, staffing coverage, and member experience
- Led, coached, and evaluated Flexologists and front desk staff to maintain performance and accountability
- Managed hiring, onboarding, and ongoing training of team members
- Monitored studio KPIs including membership growth, retention, utilization, and revenue performance
- Handled member relations, escalations, and issue resolution to drive satisfaction and retention
- Implemented corporate policies, operational updates, and ownership changes effectively
- Promoted open communication and recognition to strengthen staff engagement and retention
- Coordinated payroll, timekeeping, and basic HR functions
- Partnered with ownership and regional leadership on business strategy and reporting
- Ensured compliance with safety, cleanliness, and brand standards
- Organized events to promote business and increase community awareness of services
Senior Flexologist
StretchLab
02.2022 - 05.2024
- Led and delivered customized assisted stretch sessions to clients, improving mobility, flexibility, and overall performance
- Served as senior Flexologist, mentoring and supporting new hires through onboarding, training, and technique refinement
- Modeled exceptional customer service and professionalism to uphold brand standards
- Ensured consistent adherence to StretchLab protocols, safety standards, and client experience guidelines
- Conducted client assessments and progress tracking to tailor stretch plans and maximize results
- Collaborated with General Manager and sales staff to support member retention and client satisfaction
- Assisted with scheduling, hiring, training and daily studio operations to maintain efficiency
- Educated clients on recovery, mobility, and injury-prevention best practices
- Acted as a point of contact for client questions, concerns, and feedback, helping resolve issues professionally
- Exercised leadership capabilities by successfully motivating and inspiring others.
Executive Sales Consultant
Rodan and Fields
02.2016 - 02.2022
- Identified potential sales opportunities.
- Developed relationships with prospective customers and offered business solutions.
- Upgraded services with existing clients by successfully resolving customer issues.
- Collaborated with executives, product vendors and customers to develop solutions addressing client needs.
- Attended seminars to stay updated on market trends.
- Maintained current customer relationships by providing support, updates and new opportunities.
Homemaker/StayAtHomeMom
Self
01.2004 - 02.2022
- Manages household with children 11 and 17.
- Receives and pays bills, manages money.
- Organizes schedules
- Plans and organizes family activities and vacations
- Performs household duties such as cleaning, laundry, cooking and shopping
- Maintains a safe, clean and hygienic household
- Resumed and completed bachelors degree
- Started my own company selling skincare
Department Manager
Sun Harvest Farms/Wild Oats
08.1995 - 01.2004
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Bachelor of Science - Kinesiology/Exercise Science
University Of Houston
Houston, TXAssociate of Science -
Lonestar College
KingwoodSkills
- Quick problem solver
- Calm and level-headed under duress
- Branding exposure
- Organizational skills
- Passion for helping others
- Excellent team player
- Reliable and trustworthy
- Team building
- Performance improvement
- Staff management
- Customer experiences
- Networking
- Training and coaching
- Staff motivation
Certification
CPR and First Aid Certified
Basic Life Support Certified
Advanced Cardiovascular Life Support Certified
Pediatric Advanced Life Support Certified
Timeline
General Manager
StretchLab
05.2024 - 05.2024
Senior Flexologist
StretchLab
02.2022 - 05.2024
Executive Sales Consultant
Rodan and Fields
02.2016 - 02.2022
Homemaker/StayAtHomeMom
Self
01.2004 - 02.2022
Department Manager
Sun Harvest Farms/Wild Oats
08.1995 - 01.2004
Associate of Science -
Lonestar College
Bachelor of Science - Kinesiology/Exercise Science
University Of Houston