Layla Matthews
Chattanooga,TN
Summary
Seasoned Lead Groomer with comprehensive background in animal care and grooming. Known for precision cuts, tailored grooming techniques, and genuine passion for animals' well-being. Skilled in managing teams of groomers to deliver high-quality services while maintaining strict standards of cleanliness and safety. Made significant impact by implementing efficient work flow processes that improved overall team performance.
Overview
20
20
years of professional experience
Work History
Lead Groomer
Grace mobile pet grooming
Soddy, Tennessee
07.2019 - 01.2024
- Lead Groomer monitored and maintained grooming supplies inventory.
- Instructed other groomers in proper techniques, safety protocols, and customer service skills.
- Provided pet owners with advice on routine care and maintenance of their pets' coats.
- Performed daily administrative duties such as scheduling appointments, completing paperwork, and reconciling payments.
- Organized and managed the workflow of the grooming area to ensure efficient operation.
- Ensured that all tools and equipment were properly sanitized between uses.
- Maintained a clean work environment by sweeping floors, washing walls.
- Provided exceptional customer service to clients while maintaining a professional demeanor.
- Trained new employees in proper pet handling techniques and safety guidelines.
- Evaluated pets for signs of illness or injury before beginning any grooming services.
- Responded promptly to customers' inquiries regarding products and services.
- Observed animals closely during grooming sessions to detect any potential health issues.
- Performed various bathing treatments including shampooing, conditioning, drying, clipping nails, brushing teeth.
- Managed bookkeeping tasks such as invoicing clients for services rendered.
- Created detailed reports regarding daily activities for management review.
- Developed strategies to increase clientele base through marketing campaigns and promotions.
- Enforced strict compliance with all regulations pertaining to animal welfare standards.
- Monitored all areas within the facility for hazards or unsafe practices.
- Resolved any conflicts between customers or staff members in a timely manner.
- Handled customer requests and complaints quickly to improve overall service.
- Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Played with dogs and cats to maintain socialization and reduce stress.
- Maintained clean and orderly play yards, kennels and cages.
- Prepared food to meet needs of animals under care with appropriate meals.
- Followed precise feeding instructions and schedules for animals under care.
- Walked and exercised dogs during owner absences.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Bathed and groomed pets using gentle techniques.
- Delivered excellent service to pet owners to drive repeat business.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Administered medications to animals.
- Assessed animals for injury and illness.
- Taught animals sit, stay and other basic commands.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Scheduled grooming and veterinary appointments for animals.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
Lead Groomer
Petco
Hixson, Tennessee
08.2016 - 06.2017
- Lead Groomer monitored and maintained grooming supplies inventory.
- Instructed other groomers in proper techniques, safety protocols, and customer service skills.
- Provided pet owners with advice on routine care and maintenance of their pets' coats.
- Performed daily administrative duties such as scheduling appointments, completing paperwork, and reconciling payments.
- Organized and managed the workflow of the grooming area to ensure efficient operation.
- Ensured that all tools and equipment were properly sanitized between uses.
- Maintained a clean work environment by sweeping floors, washing walls.
- Provided exceptional customer service to clients while maintaining a professional demeanor.
- Trained new employees in proper pet handling techniques and safety guidelines.
- Evaluated pets for signs of illness or injury before beginning any grooming services.
- Responded promptly to customers' inquiries regarding products and services.
- Observed animals closely during grooming sessions to detect any potential health issues.
- Performed various bathing treatments including shampooing, conditioning, drying, clipping nails, brushing teeth.
- Managed bookkeeping tasks such as invoicing clients for services rendered.
- Created detailed reports regarding daily activities for management review.
- Developed strategies to increase clientele base through marketing campaigns and promotions.
- Enforced strict compliance with all regulations pertaining to animal welfare standards.
- Monitored all areas within the facility for hazards or unsafe practices.
- Resolved any conflicts between customers or staff members in a timely manner.
- Handled customer requests and complaints quickly to improve overall service.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
- Played with dogs and cats to maintain socialization and reduce stress.
- Maintained clean and orderly play yards, kennels and cages.
- Prepared food to meet needs of animals under care with appropriate meals.
- Followed precise feeding instructions and schedules for animals under care.
- Walked and exercised dogs during owner absences.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Bathed and groomed pets using gentle techniques.
- Delivered excellent service to pet owners to drive repeat business.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Administered medications to animals.
- Assessed animals for injury and illness.
- Taught animals sit, stay and other basic commands.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Scheduled grooming and veterinary appointments for animals.
- Screened individuals interested in adopting pets.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
Lead Groomer
If it's Tails
Soddy, Tennessee
04.2004 - 07.2015
- Lead Groomer monitored and maintained grooming supplies inventory.
- Instructed other groomers in proper techniques, safety protocols, and customer service skills.
- Provided pet owners with advice on routine care and maintenance of their pets' coats.
- Performed daily administrative duties such as scheduling appointments, completing paperwork, and reconciling payments.
- Organized and managed the workflow of the grooming area to ensure efficient operation.
- Ensured that all tools and equipment were properly sanitized between uses.
- Maintained a clean work environment by sweeping floors, washing walls.
- Provided exceptional customer service to clients while maintaining a professional demeanor.
- Trained new employees in proper pet handling techniques and safety guidelines.
- Evaluated pets for signs of illness or injury before beginning any grooming services.
- Responded promptly to customers' inquiries regarding products and services.
- Observed animals closely during grooming sessions to detect any potential health issues.
- Performed various bathing treatments including shampooing, conditioning, drying, clipping nails, brushing teeth.
- Managed bookkeeping tasks such as invoicing clients for services rendered.
- Developed strategies to increase clientele base through marketing campaigns and promotions.
- Enforced strict compliance with all regulations pertaining to animal welfare standards.
- Monitored all areas within the facility for hazards or unsafe practices.
- Resolved any conflicts between customers or staff members in a timely manner.
- Handled customer requests and complaints quickly to improve overall service.
- Explained lodging, grooming, and care services to pet owners and cross-sold specialty products.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Played with dogs and cats to maintain socialization and reduce stress.
- Maintained clean and orderly play yards, kennels and cages.
- Prepared food to meet needs of animals under care with appropriate meals.
- Followed precise feeding instructions and schedules for animals under care.
- Walked and exercised dogs during owner absences.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Bathed and groomed pets using gentle techniques.
- Delivered excellent service to pet owners to drive repeat business.
- Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
- Emptied litter boxes, refilled with fresh litter and cleaned animal bedding.
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Administered medications to animals.
- Assessed animals for injury and illness.
- Taught animals sit, stay and other basic commands.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Scheduled grooming and veterinary appointments for animals.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
Education
GED -
Soddy Daisy Highschool
Soddy, TN03-2002
Skills
- Safe equipment usage
- Breed-specific grooming
- Team leadership
- Time management proficiency
- Nail trimming
- Kennel disinfection
- Feeding
- SOP compliance
- Physical Stamina
- Team building
- Professionalism
- Problem identification
- Problem-solving abilities
- Animal Handling
- Maintain equipment
- Dependable and responsible
- Prepare food
- Equipment disinfection
- Time management abilities
- Multitasking
- Feeding and watering
- Customer service
- Set appointments
Timeline
Lead Groomer
Grace mobile pet grooming
07.2019 - 01.2024
Lead Groomer
Petco
08.2016 - 06.2017
Lead Groomer
If it's Tails
04.2004 - 07.2015
GED -
Soddy Daisy Highschool