Catherine Knowles
Bremen,AL
Summary
Dedicated Lead Groomer with strong communication skills and a proven track record in developing personalized grooming plans. Expertise in team leadership and fostering client relationships to enhance satisfaction and loyalty.
Overview
2027
2027
years of professional experience
Work History
Lead Groomer
Stewart Animal Clinic
Warrior, AL
10.2018 - Current
- Developed personalized grooming plans based on individual dog needs and breed specifications.
- Supervised grooming operations to ensure high-quality service and customer satisfaction.
- Maintained cleanliness and organization of grooming area, ensuring compliance with health standards.
- Enhanced operational efficiency by streamlining scheduling processes for client appointments.
- Fostered strong relationships with clients through effective communication and follow-up care advice.
- Educated clients on proper at-home pet care, strengthening their bond with their pets while promoting healthy habits between visits.
Dog Groomer
Four Paws Pet Grooming
Gardendale, AL
03.2014 - 10.2018
- Evaluated product effectiveness, recommending improvements to enhance grooming results and pet comfort.
- Implemented best practices in pet handling to minimize stress during the grooming process.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Prepared pets for grooming by conducting thorough assessments of their coat condition, overall health, and temperament, ensuring an appropriate and safe approach.
Owner/Dog Groomer
Paws N Whiskers Pet Grooming
Pleasant Grove, AL
01.1999 - 03.2014
- Managed daily operations, ensuring high-quality grooming services and client satisfaction.
- Developed and implemented training programs for staff to enhance grooming techniques and customer service skills.
- Oversaw inventory management, optimizing supply levels for grooming products and equipment.
- Established marketing strategies to increase client base through social media and community engagement initiatives.
- Maintained compliance with health and safety regulations, ensuring a safe environment for pets and staff.
- Evaluated business performance metrics to drive strategic improvements in service offerings and customer experience.
- Managed day-to-day business operations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Mastered time management skills to balance multiple appointments throughout the day while maintaining attention to detail and quality.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Kept up-to-date on industry trends and advances in grooming tools and products to provide top-notch services for all customers.
Custodian
Westwood Baptist Church/ Midway Methodist Church
Adamsville, AL
1997 - 1999
- Maintained cleanliness of facilities, ensuring safe and welcoming environment for congregation and visitors.
- Operated cleaning equipment including floor buffers and vacuums to uphold high hygiene standards.
- Assisted in event setups by arranging furniture and supplies according to specific requirements.
- Monitored inventory of cleaning supplies, restocking as needed to support ongoing operations.
- Implemented eco-friendly cleaning practices, contributing to sustainability efforts within the church community.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
Childcare Teacher
Children Today
Forestdale, AL
1993 - 1997
- Developed and implemented engaging lesson plans to enhance children's learning experiences.
- Fostered a safe and nurturing environment for children through consistent supervision and support.
- Collaborated with parents to discuss child development, progress, and strategies for improvement.
- Assessed children's individual needs and adapted activities to promote growth and development.
- Organized educational games and activities that encouraged social interaction and teamwork among children.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Organized small groups of children while transitioning to and from outdoor play.
- Collaborated with colleagues to develop cross-curricular projects, fostering a deeper understanding of subject matter.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Actively encouraged children to develop their communication, problem-solving and social skills.
Education
Associate of Arts - Commercial Art
Bessemer Tech College
Jefferson County, AL09-1990
High School Diploma -
Central High East
Tuscaloosa, AL05-1988
Skills
- Strong communication skills
- Patience and empathy
- Team leadership
- Employee training and development
- Animal behavior
- Record keeping accuracy
- Problem-solving capacity
- Safe equipment usage
- Breed-specific grooming
- Time management proficiency
- Appointment scheduling mastery
- Customer service
Timeline
Lead Groomer
Stewart Animal Clinic
10.2018 - Current
Dog Groomer
Four Paws Pet Grooming
03.2014 - 10.2018
Owner/Dog Groomer
Paws N Whiskers Pet Grooming
01.1999 - 03.2014
Custodian
Westwood Baptist Church/ Midway Methodist Church
1997 - 1999
Childcare Teacher
Children Today
1993 - 1997
Associate of Arts - Commercial Art
Bessemer Tech College
High School Diploma -
Central High East